Telephone Request (Move, add, drop, change)

What Is It?

• Add Hunt Groups or Call Pick-Up Groups
• Add Additional Extensions to a Phone
• Remove Extensions from a Phone
• Change Caller ID Name
• Add, modify, or Remove Voicemail

Who Is Eligible to Use It?

Staff, Faculty, Researchers

Steps to Request

1. Title: Provide a brief title that summarizes the issue or request.
2. Email of Requestor: Enter your email address so we can communicate with you.
3. Contact Number: Include a phone number where we can reach you.
4. Building: Specify the building or location related to the request.
5. Room Number: Indicate the room or area associated with the request.
6. Current Extension (if applicable): If you have an existing extension, provide it here.
7. Impact Level: Specify whether the issue affects an individual, group, department, or organization.
8. Full Details/Justification: Describe the issue or request in detail. Be specific and concise.

Service availability and how to get support

If additional assistance is required, please contact the IT Service Desk at (956) 665-2020 or (956) 882-2020.

Hours: Monday – Friday from 8:00 AM to 4:45 PM.

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