Privileged Account Request

What Is It?

This process involves managing privileged accounts, granting access to critical systems such as terminal servers, databases, application servers, and domains. Ensure compliance with security protocols and follow the necessary steps for account setup or updates.

Who Is Eligible to Use It?

Faculty, Staff

Steps to Request

1. Title: Provide a descriptive title for the request.
2. Email of Requestor: Enter the email address of the person making the request.
3. UTRGV Identifier: This can be located on a UTRGV Windows computer by opening the command prompt. It is the 3 letters and numbers after "C:\Users\".
4. Employee ID: Include the unique employee identification number.
5. Building Code: Indicate the building or location associated with the request.
6. Contact #: Provide a phone number or other contact information.
7. Create, Modify, or Renew: Specify whether the request involves creating a new item, modifying an existing one, or renewing a service.
8. Full Details and Justification: Clearly explain the purpose of the request, including any necessary justifications or additional context.

Service availability and how to get support

Please contact the IT Service Desk at (956) 665-2020.

Hours: Monday – Friday from 8:00 AM to 4:45 PM.

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