Service Desk Hours of Operation

1. First, please search the Knowledge Base using the search field at the top-right or ask the chatbot at the lower-right.
    
2. If a solution is not found in the Knowledge Base:

• Call (956) 665-2020 or (956) 882-2020. 
  
  Option 2 - Blackboard support
  Option 3 - Urgent classroom support
  Option 4 - School of Medicine support (available 24 hours)
  Option 5 - IT Service Desk (available 24 hours)

• Visit the IT Service Desk

Edinburg:  ECCTR Lobby (Next to the EMAGC building)
Brownsville:  BMAIN 1.212A (near the U Central tower)
Monday - Friday, 8:00 a.m. - 4:45 p.m. (may close for 1hr lunch break)

Closed on University Holidays

OR

• Submit a ticket.  To ensure your ticket routes appropriately, please take care to note the ticket types.

Check the status of an existing ticket that you created.  Note that you can modify the search filters.

Support for Blackboard and Associated Online-Learning Technology

Center for Online Learning and Teaching Technologies (COLTT) Support Site.