ePay Account Creation, Password Reset, and Troubleshooting

E-Pay credentials are completely separate from regular UTRGV credentials (@UTRGV accounts).  Many UTRGV activities use ePay for registration and payment.  These activities are not related to credit-based courses. Some examples are Continuing Education, Testing services, and various events.

E-Pay account creation (EPay credentials are credentials that you create.  They are completely separate from @utrgv.edu accounts.)

E-Pay Account Recovery – Password Reset

  • At the activity’s registration login page, select Can’t access your account?
  • At the Password Reset Form, enter the email address that you provided when initially creating your ePay account and select Send Request.
  • Locate the email sent to your email address.

From: noreply-reg@utrgv.edu
Subject:  UTRGV ePay: Reset Password Request

  • Open the password reset link and follow the prompts to reset your ePay account password.

image of ePay login screen with prompts to Register for a new account or reset password


E-Pay Web Page or Registration Issues

If you are directed to the wrong event listing, see code strings or experience other issues, please clear your browser cache.

  • Press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).
  • Choose the time range to clear.
  • Choose what you want to clear (all, or at least, browsing data and cookies).
  • Select the "Clear" or "Delete" option.
  • Once the cache is cleared, close ALL browser windows, and reopen one to try again.

 

This page shows a list of resources that use e-Pay credentials

Details

Article ID: 118994
Created
Thu 10/22/20 3:44 PM
Modified
Wed 2/3/21 3:33 PM