Stop MFA Prompts on Eduroam with Apple Devices

Resources such as PeopleSoft and Office 365 are protected by Multifactor Authentication (MFA) when accessed from a non-UTRGV network.  If you are receiving MFA prompts when connected to UTRGV's eduroam network, the setting below may remediate the issue.

MAC Computer

Go to System Preferences, Network, Select Wi-Fi on the left, then uncheck the Limit IP Address Tracking option.

imaging of settings page with referenced checkbox - un-check it


iOS Devices (iPhone / iPad)

  • Select Settings.
  • Select Wifi.
  • Tap thei” symbol next to eduroam.
  • Slide the switch for Limit IP Address Tracking to OFF (to the left, so it's greyed out).

image of limit IP address tracking option - slide it to the left

Details

Article ID: 146329
Created
Wed 8/31/22 1:42 PM
Modified
Wed 8/31/22 2:48 PM