Set to launch early 2023, this new university-wide program for full-time faculty and staff supports UTRGV’s mission and goal of achieving greater efficiency in service delivery by ensuring all employees have modern computing platforms for performing essential work-related duties. Please review the Program Highlights and Objectives and Q&As below. This article will be updated as the program develops.
Program Highlights and Objectives
Questions and Answers
Do I need to contact IT to request a computer replacement?
No. Users will be contacted when their computer is eligible for replacement. IT does not need to physically inspect your old computer. As we get closer to starting the project more details will be announced to the campus community.
Will IT move my data files to the new computer?
No. Due to the size of this project, IT will not move data files. Please ensure your work files are automatically syncing to your UTRGV OneDrive.
Which computers qualify for a replacement?
UTRGV-owned computers that are currently in use and managed by IT qualify for replacement. Computers funded by research or grant funds are not eligible.
Can departments be reimbursed for computers they purchased in the past, prior to the start of this project?
No. Once this program starts, it will fund computer replacements for eligible computers for six years. Thereafter, departments must resume funding their own computer replacements. There is no funding available for prior years.
Can new employees receive a computer from this project?
This program does not cover initial employee computer purchases or research grant-funded computers. These need to continue to be funded by the departments or with grants.
Can the older computer be reallocated?
No. To receive a replacement computer, the older computer that is eligible for replacement must be relinquished to IT. The drive will be destroyed and then the computer will be sent to surplus.
How will exception requests be handled?
An exception request form will be available in the IT Support Center prior to the start of the program. Because the standard computers will be purchased in bulk pre-configured, any approved exception to this configuration will require the requesting department to purchase the computer through iShop. Upon receipt of the computer to be replaced, the department will be reimbursed the standard configuration cost by the LCR program.