Brightspace FAQ and Categories

This article pertains to users participating in the Brightspace Pilot program during the Spring 2025 semester.

Introduction:

Instructors can create and manage FAQ questions and categories in Brightspace. Create FAQ categories to organize questions and add specific questions and their answers. The process enhances communication within courses by providing easy access to common queries and streamlining information sharing.

Step-by-Step Instructions: Create an FAQ category

  1. 1. Navigate to the FAQ tool. 
  2. 2. On the Manage FAQ page, click New Category.
  4. 3. Enter your category details.
  5. 4. Click Save.

  6. Step-by-Step Instructions: Create an FAQ question

  7. 1. Navigate to the FAQ tool. 
  8. 2. On the Manage FAQ page, click New Question.
  10. 3. Select a category from the drop-down list.
  11. 4. Enter your question and answer details.
  13. 5. Click Save.

  14. Additional Resources:

  15. • Create FAQ questions and categories
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