Cisco IP Phone 8800 Series – User Tutorial

The Cisco IP Phone 8800 Series allows users to make and receive calls, manage voicemail, transfer and conference calls, and adjust basic phone settings. This article provides a general overview of common features and functions available on Cisco IP Phone 8800 Series devices.

Cisco IP Phone 8800 Series – Phone Overview

The image below shows the Cisco IP Phone 8800 Series and identifies the primary buttons and indicators used to manage calls and access phone features.

Cisco IP Phone 8800 Series with labeled buttons and controls
 

Button and Indicator Descriptions

The numbered labels in the image correspond to the following components:

  1. Incoming Call or Voicemail Indicator
    Displays a visual alert when there is an incoming call or a new voicemail message.
  2. Camera (Cisco IP Phone 8845 and 8865 models only)
    Used for video calls on supported phone models.
  3. Feature and Session Buttons
    Located on the sides of the screen and used to access phone features and manage active, incoming, or held calls.
  4. Softkeys
    Context‑sensitive buttons displayed along the bottom of the screen. Available options change based on the current task.
  5. Back, Navigation Cluster, and Release
    Used to navigate menus, move through options, return to previous screens, or end calls.
  6. Hold, Transfer, and Conference Buttons
    Used to place calls on hold, transfer calls to another number, or add additional participants to a call.
  7. Headset, Speakerphone, and Mute Buttons
    Controls audio output and microphone settings during calls.
  8. Voicemail, Applications, and Directory Buttons
    Provides access to voicemail messages, phone applications and settings, and the directory.
  9. Volume Controls
    Adjusts the volume for the ringer, handset, headset, or speakerphone.

 

Making and Answering Calls

Make a Call (Handset)

  • Enter the phone number using the keypad.
  • Pick up the handset.

Answer a Call

  • Press the flashing line button, or
  • Pick up the handset.

Make a Call Using Speakerphone

  • Enter the phone number.
  • Press Speakerphone.

Make a Call Using a Headset

  • Connect a headset to the phone.
  • Enter the phone number.
  • Press Headset.

 

Call Controls

Place a Call on Hold

  • During an active call, press Hold.
  • To resume the call, press Hold again or select the call from the screen.

Mute or Unmute a Call

  • Press Mute to turn off your microphone.
  • Press Mute again to turn the microphone back on.

Adjust Call Volume

  • While on a call, press the Volume buttons to adjust the audio level for the handset, headset, or speakerphone.

 

Transferring and Conferencing Calls

Transfer a Call

  • While on an active call, press Transfer.
  • Enter the destination phone number.
  • Press Transfer again to complete the transfer.

Add Another Person to a Call (Conference)

  • While on an active call, press Conference.
  • Select an existing held call or dial a new number.
  • Press Conference again to connect all participants.

 

Recent Calls

View Call History

  • Press Applications.
  • Select Recents.
  • Choose a line to view incoming, outgoing, or missed calls.

 

Voicemail

Check Voicemail

  • Press Messages and follow the voice prompts.
  • If multiple lines are configured, select the desired line before accessing voicemail.

 

Call Forwarding

Forward All Calls

  • Select the line you want to forward.
  • Press Forward All.
  • Enter the forwarding number or select Voicemail.
  • To turn off call forwarding, press Forward Off.

 

Phone Settings

Adjust Ringtone Volume

  • When the phone is idle, press the Volume buttons to increase or decrease the ringer volume.

Change the Ringtone

  • Press Applications.
  • Select Settings > Ringtone.
  • Choose a line.
  • Scroll through the available ringtones and select Play to preview.
  • Select Set and Apply to save the change.

Adjust Screen Brightness

  • Press Applications.
  • Select Settings > Brightness.
  • Use the navigation controls to adjust brightness.
  • Select Save.

Change Font Size

  • Press Applications.
  • Select Settings > Font Size.
  • Choose the desired font size.
  • Select Save.

 

Video (Select Models Only)

Some Cisco IP Phone 8800 Series models include a built‑in camera for video calls.

Start or Stop Video

  • Adjust the camera shutter to enable or disable video during a call.

 

Bluetooth (Select Models Only)

Pair a Mobile Device

  • Enable Bluetooth and discoverable mode on your mobile device.
  • On the phone, press Applications.
  • Select Bluetooth > Add Bluetooth.
  • Choose your mobile device from the available list.
  • Confirm the pairing request on both devices.

 

Additional Resources

For advanced features and complete documentation, please refer to Cisco’s official user guides for the Cisco IP Phone 8800 Series: Cisco IP Phone 8800 Series - Guide

For additional guidance, view this Cisco IP Phone 8800 Series video tutorial:

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