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Access (New or Modified)
Access is not granted automatically and must be requested.
Submit a Get Access request.
Category: All
Resource: Genesys – Select the Genesys listing for your department
Important: Do not select “Genesys – Information Technology” unless you are an IT Service Desk employee.
Roles (Select all that apply):
- Agent – Answer phone calls and activate queues
- Administrator – Create users and roles; manage queues
- Quality Manager / Recorder – View call recordings and rate calls
- Supervisor – Create reports, metrics, and dashboards
Description: Include the required queues and any additional comments or justification.
Logging In to Genesys
Visit: utrgv.edu/genesys
- Select Microsoft at the bottom of the login page.
If Microsoft is not selected, incoming calls may not route correctly and queue activations may not be saved.
- If prompted, select Collaborate / Communicate.
- Sign in using your UTRGV email address and password.
Note: Log out of Genesys before signing in on another computer to avoid hardware profile issues.
Training Resources
- Quick Agent Training Video
Support
Before submitting a request, check the Genesys Health Status Page to see if there is a known issue.