Restore Network Connectivity After Power Outages

Work areas may experience occasional power outages that affect network connectivity. Even a brief brownout (temporary drop in voltage) can cause devices to disconnect from the network. In many cases, computers, phones, and printers attempt to reconnect before network equipment has fully recovered. Please complete the steps below before submitting a ticket.

Wireless Devices

• Restart the device
• Ensure Wi‑Fi is turned on and connected to the correct network.

Wired Devices

Konica Multifunction Devices or Other Printers

(Printing and Scan to Email)

1. Unplug the device’s power cable.
2. Wait 10 seconds.
3. Reconnect the power cable.
4. Allow the device to fully reboot.
5. Try printing or scanning again.

Phone / Computer / Laptop

If the computer’s network cable connects to the back of a Cisco phone:

1. Disconnect the network cable from the phone port that connects to the wall plate.
2. Firmly reconnect the cable.
3. Allow the phone to fully recover.
4. If the phone is working but the computer still does not connect to the network, restart the computer.

If the Issue Persists

Submit an Something Broken form and select the Network Connection category.
When possible, include the following information:

• Computer asset tag
• Device MAC address
• IP address

For assistance, contact the IT Service Desk.