Provide administrative services to the Information Technology departments with equipment requisitions, travel, travel reimbursements, etc.

Services (20)

Annual Reports / Surveys

Provide annual reports or surveys from the university and outside institutions, such as Educuase, Gartner, etc.

Answer Universities' main phone lines and ext. 3300

Provide first point of contact to the outside community in answering the universities main phone lines and transfer to appropriate individual or department. IT Employees process when coming in late or absent to call 665-3300; we in turn notify supervisor and department. Same is done when the employee returns to campus.


Provide services to IT departments with contracts to be set up in ishop.

Credit Card payments

Provide services to pay with a credit card for approved training registrations and other items from CIO cost centers.

Distribute equipment and mail services

Provide services for IT employees WFH to pick up mail, equipment, etc.

Filing paper or digital files for Retention

Provide Services to maintain department files to meet with Records Management Retention.

IT Administrative Request

Provide services to IT employees for supplies, equipment, etc. in ishop.

IT Asset Surplus/Transfer

Provide services to IT employees for submitting asset surplus & transfers in PS.

IT Intercampus Mileage Reimbursement

Provide services to IT employees for submitting intercampus mileage reimbursements in ishop.

IT Key Access Request

Provide services to IT employees for submitting key access requests in ishop.

IT Office Supplies

Provide basic office supplies, in stock, to IT employees. For Specialty office supplies - use IT Administrative Request and use departments funds.

IT Reconciliation

Provide services in monthly reconciling the IT Cost Centers.

IT Travel Reimbursement Request

Provide services to IT employees for submitting travel reimbursement requests in ishop.

IT Travel Request

Provide services to IT employees for submitting travel requistions in ishop.

IT Vechicles Reservations

Provide services in scheduling vehicle reservations needed for employees to travel and perform IT Services to the university. Pick up & drop off locations for vehicle keys, track mileage, maintain vehicle maintenance, comply with all UTRGV Vehicles requirements, and submit monthly Vehicles Mileage & Fuel Log as required by state.

Meet & Greet employees/visitors

Provide services to employees, faculty, and students when they walk in to IT and direct them to appropriate IT Departments.


Provided services to scan scantron for faculty and other departments, as needed.

Scheduling calendar meeting invites

Provide services to departments in scheduling calendar invites for meetings, interviews with candidates for vacant positions, etc.

Telephone Invoices & Quotes

Provide services to pay Universities phone & circuits monthly invoices on time, so no disruptions occurs. Also provide services to departments requesting telephone quotes for new installs.

UTRGV Campus Facilities Operating's iServiceDesk

Provide services to employees by creating and submitting Facilities Work Order Request, such as repair clogged sink, A/C not working, non-tagged equipment to surplus, etc