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Telephone Request (Add,drop,change)
Add hunt groups, call pick up groups, add additional extensions to the phone, remove extensions from a phone, change caller ID name, add/remove voicemail. ... Add hunt groups, call pick up groups.
Add additional extensions to the phone
Remove extensions from a phone
Change caller ID name
Add/Remove voicemail
To report an issue with an existing telephone hardware or settings, submit a Something Broken form.
Connect to Wireless Network
address
Password: utrgv password
Note that whenever your UTRGV password is changed, you will need to update your WIFI connection settings with your new password, or "forget" the eduroam network
Request a Person of Interest (Sponsored) Account
) must send an email to hr@utrgv.edu. The email must include the sponsored email address to be renewed and new ending date for access. Once HR updates the ending date for the special assignment, access
Request a Retiree Account
required to set up official retiree benefits (a personal account may be used).
Retiree accounts have access to email. Retiree accounts do NOT have access to the other Office 365 apps such as
PeopleSoft - Obtain Your W2 Tax Statement
to utilize Multifactor Authentication.
Employees must have Adobe Acrobat Reader installed to view the W-2 statements online. Pop up blocker must be turned off. If printing, please ensure the
Add Printer to UTRGV Computer on MacOS
their University-owned computers.
To Add a Printer to a Mac computer:
Open System Settings and select Printers & Scanners in the left column.
Click on Add a Printer, Scanner, or Fax
Software Assessment
converted to a project, it will then appear under the main "Projects/Workspaces" menu. Please note that depending on visibility settings or project membership, the project may not be visible to all users.
For assistance, please email pmo@utrgv.edu.
UTRGV Account Management (Self-Service)
the IT Service Desk when you can't (cannot) login or if you want to update account settings.
The options available are:
Activate Account
I Forgot my Password
I Need to Unlock my Account
Filevault - Logging Into on Mac: Initial Login Screen on Newer Mac Computers
Newer Mac computers with the M1 processor require logging in to FileVault with your identifier upon power-up or restart. Newer Mac computers display a single username and password combination on the
Zoom - Install and Get started
files.
Add a Zoom Link to Course in Blackboard (Link Blackboard course to Zoom)
Video tutorial
Features Available for Zoom in Blackboard
View Setting up Zoom on a Mobile
Preparing for Your Return to Work on Campus: Technology Considerations for Employees
, coordinate plans with IT and Facilities in advance, particularly if you anticipate needing assistance setting up devices. It will be very helpful to stagger your team's return to campus rather than
Procedures to Take Your Desktop Computer Off Campus
.
Set up Email - You can access your webmail from my.utrgv.edu by clicking on Office 365 under applications, then Mail. First, learn more about Mobile Device and Email Access Policies (ActiveSync and
Register for Microsoft Self-Service Password Reset (SSPR) and Multifactor Authentication (MFA)
you to receive a password reset link via email.
Office Phone - Allows you to receive a phone call.
Set your default authentication method - Setting the default to "Microsoft Authenticator
Vaquero ID Card - Student V OneCard - ASSIST Profile Photo and Employee ID Cards
receive an email informing you that the photo has been approved. Thereafter, the ID card can be picked up at Campus Card Services. If you work off campus and would like the ID mailed to you, send
GlobalProtect On Demand VPN for Windows
Windows 10 and 11.
Download the App
Point your browser to https://myvpn.utrgv.edu. You will be prompted to sign in. Enter your UTRGV Email Address and Password.
After