ASSIST Troubleshooting, Access, and Training Resources

Students are required to use Multifactor Authentication (MFA) when accessing ASSIST from off campus.


​​​​​​​Technical Issues

If you have difficulties with ASSIST, please follow these troubleshooting steps:

  • Access ASSIST through the https://my.utrgv.edu portal (under the list of applications). Do not use a browser bookmark.

image of ASSIST icon available in the my.utrgv.edu portal - Under list of Applications 

  • Clear your browser cache.
  • If possible, use the Chrome browser.  Ensure your browser is up to date.
  • Try a different browser application.
  • If MyUTRGV is experiencing issues, try logging in directly at https://assist.utrgv.edu (do not create a bookmark).
  • If upon logging into ASSIST, you see a blank page, select the 4-square menu icon at the top left and navigate down to the desired option.

image of menu option at top left corner of ASSIST screen

 

Training Tutorials (Navigation has changed since the upgrade.)

Students and Faculty:  If you are able to access ASSIST, but need additional help, please contact U Central (888) 882-4026.


Faculty Login When Off-Campus

If you are asked to approve a Microsoft Multifactor Authentication (MFA) prompt, please proceed.  


Faculty Access

If you require additional access, submit an Access Request and note the following:

Category:  Banner
Resource: Select the desired option. 
                  For example, "Banner Self Service Assist (provide SSID)"

Description:  Provide your SSID and justification.

 

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Details

Article ID: 128822
Created
Fri 2/26/21 6:53 AM
Modified
Fri 10/22/21 1:29 PM