Multifactor Authentication (MFA) is required when accessing ASSIST from off campus.
Training Tutorials
If you are able to access ASSIST, but need additional help, please contact U Central (888) 882-4026.
Technical Issues
If you have difficulties with ASSIST, please follow these troubleshooting steps:
- Access ASSIST through the https://my.utrgv.edu portal (under the list of applications). Do not use a browser bookmark.
- Clear your browser cache.
- If possible, use the Chrome browser. Ensure your browser is up to date.
- Try a different browser application.
- If you receive the error - "Invalid username/password; Logon denied," try using an incognito/private browser. From your browser's settings, select Private or Incognito.
- If MyUTRGV is experiencing issues, try logging in directly at https://assist.utrgv.edu (do not create a bookmark).
- If upon logging into ASSIST, you see a blank page, select the 4-square menu icon at the top left and navigate down to the desired option.
Faculty / Staff Access
If you require additional access, submit an Access Request and note the following:
Category: Banner
Resource: Select the desired option.
For example, "Banner Self Service Assist (provide SSID)"
Description: Provide your SSID and justification.