ASSIST Troubleshooting, Access, and Training Resources

Multifactor Authentication (MFA) is required when accessing ASSIST from off campus.


Training Tutorials

If you are able to access ASSIST, but need additional help, please contact U Central (888) 882-4026.


Technical Issues

If you have difficulties with ASSIST, please follow these troubleshooting steps:

  • Access ASSIST through the https://my.utrgv.edu portal (under the list of applications). Do not use a browser bookmark.

image of ASSIST icon available in the my.utrgv.edu portal - Under list of Applications 

  • Clear your browser cache.
  • If possible, use the Chrome browser.  Ensure your browser is up to date.
  • Try a different browser application.
  • If you receive the error - "Invalid username/password; Logon denied," try using an incognito/private browser.  From your browser's settings, select Private or Incognito.
  • If MyUTRGV is experiencing issues, try logging in directly at https://assist.utrgv.edu (do not create a bookmark).
  • If upon logging into ASSIST, you see a blank page, select the 4-square menu icon at the top left and navigate down to the desired option.

image of menu option at top left corner of ASSIST screen

 

Faculty / Staff Access

If you require additional access, submit an Access Request and note the following:

Category:  Banner
Resource: Select the desired option. 
                  For example, "Banner Self Service Assist (provide SSID)"

Description:  Provide your SSID and justification.

 

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Details

Article ID: 128822
Created
Fri 2/26/21 6:53 AM
Modified
Thu 4/14/22 4:18 PM