Genesys Cloud Telephone System Access, Training, and Support

Access (new or modified access)

Submit a Get Access request.

Category: All
Resource: Genesys - select as appropriate
Roles : (Select Applicable Role)

Description:  Include any comments or justification (what queues are needed etc.).
 

Login:  utrgv.edu/genesys 

genesys login

  • Select "Microsoft" at the bottom of the login boxOtherwise, you will not receive incoming calls for your queue(s) and queue activations will not be retained.  
    • Select Collaborate / Communicate.
    • Log in with your UTRGV credentials (email address and password).
  • Log out of Genesys before switching computers to avoid hardware profile issues.
     

Training

  • Quick Agent Training Video 

Support

  • Genesys Health Status Page  (Check to see if there is a known issue before submitting an Incident.)
  • Something broken -  submit an IncidentIf reporting call issues, please include call time, agent email address, customer phone number, and describe the behavior for some of the calls..
  • Something new - submit a Service Request.

Details

Article ID: 134030
Created
Sat 7/10/21 10:08 AM
Modified
Mon 8/2/21 8:58 AM