Mobile Device and Email Access Policies (ActiveSync and Two-Factor Authentication)

Access to UTRGV email on mobile devices requires ActiveSync (security policies).  Access to email from off campus with any device requires two-factor authentication.

ActiveSync (security policies for mobile devices)

  • What if you do not want to utilize ActiveSync with University email on a mobile device?

If you do not wish for the ActiveSync controls to be implemented on your personal device, simply remove your University email account from the device.

  • What happens if I cannot remember my device password/code? Is there a way to recover it?

There is no method to recover the device’s PIN/Passcode using Office 365.

  • What controls are enforced on my device?

Device will be encrypted (Required by UTS 165 11.3c if the device accesses UTRGV email.)

A five-digit device PIN/Passcode is enforced (must be changed annually).

Device screen will lock after five minutes of inactivity.

  • Will my device be locked or wiped after so many invalid password/code attempts?

UTRGV is not enforcing device wipe with ActiveSync. However, depending on your device's security settings (set by the manufacturer), your device may be reset/wiped if the PIN/Passcode is entered incorrectly numerous times. The number of incorrect PIN/Passcode attempts allowed is set by the manufacturer for your device model. This may also wipe data on a memory card. If you have the device in your presence, remove the data card if you are having difficulty accessing your device.

  • How long is the device idle timeout?

The device screen will lock after five minutes of inactivity. You will need to re-enter your PIN/Passcode to access your device.

  • What if my device does not support encryption?

If your device does not support encryption or has encryption disabled, it will not be able to sync  university email.

  • How do I remove the ActiveSync service from my device?

ActiveSync is removed when your UTRGV account is removed from the device.

  • If I utilize the Remote Wipe option in Office 365, will it also erase personal data on my device and on its memory card?

Depending on your device, any data residing on a memory card may also be erased. If you have the device in your presence, remove the data card prior to wiping the device.

Two-Factor and Modern Authentication

  • What is Modern Authentication? 

Modern Authentication combined with Microsoft Multifactor Authentication enforces 2-factor authentication and web-based tokens.  It has been enabled for access to Microsoft applications.  

  • How does this affect me? 

All employees and students need to authenticate with Microsoft Multifactor Authentication (MFA) to access their UTRGV email and other Microsoft Office applications.

  • Access to email or other Office 365 applications
  • Access to VPN
  • Access to PeopleSoft from a location outside of a UTRGV campus
  • Access to a terminal server
  • Access to Remote Desktop to access your UTRGV computer from off campus
  • What do I need to do? 

Follow these instructions to register for MFA.  

  • Which email applications are supported? 

Regardless of device type, email can be accessed via the portal (log in and access the Office 365 icon under the list of applications).

  • Windows OS:
    • Only Office 2016 or Office 365 ProPlus can be used to access email.
    • Office 2013 can only be used with a registry key update available from the Software Center.  
  • Mac OS:
    • MAC OS 10.11 or above with Outlook 2016.  The Native Apple Mail and Apple Calendar apps are no longer compatible.
    • MAC OS 10.14 Apple Mail and Calendar are not recommended and cannot be supported.
  • Android OS:
    • Outlook app with Android 6 or above.  Android's native email app cannot be used.
  • iOS:
    • iOS 11 or above with either the Outlook app or native mail app.



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Article ID: 74287
Thu 3/21/19 4:48 PM
Wed 3/29/23 11:15 AM