Update Phone Number or Alternate Email Address for Multifactor Authentication (MFA)

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Instructions to change an existing phone number or alternate email address for Microsoft Multifactor Authentication (MFA):

  1. Go to https://myaccount.utrgv.edu.
  2. Select Manage authentication methods.

    image of Manage authentication methods option

     
  3. Enter your UTRGV credentials and complete the login.
  4. At the My Sign-Ins page: 
  • Locate the desired authentication method and select Change (to the right of the item).
  • Depending on the authentication method selected, enter your updated phone number or alternate email address and select Next(Both United States and international phone numbers can be registered as an MFA sign-in method.)
  • Complete the update verification:
    • Phone - answer the call or enter the code sent via text message, or
    • Email - enter the code sent to your alternate email address.

 

Additional Help

  • If possible, visit the IT Service Desk.  Your identification will need to be verified, so in-person assistance is easier.

Edinburg:  ECCTR Lobby (next to the EMAGC building)
Brownsville:  BMAIN 1.212A (near the U Central tower)
Monday - Friday, 8:00 a.m. - 4:45 p.m.
Closed on University Holidays

  • Call (956) 665-2020 or (956) 882-2020. 
    Option 4 - School of Medicine support
    Option 5 - IT Service Desk

IMPORTANT:  DO NOT APPROVE AUTHENTICATOR NOTIFICATIONS THAT YOU DID NOT REQUEST.  DO NOT PROVIDE AN MFA CODE TO ANYONE.  HACKERS MAY ASK FOR A CODE VIA TEXT, PHONE, OR EMAIL - DO NOT PROVIDE IT.  INFORMATION TECHNOLOGY STAFF WILL NEVER ASK FOR A CODE.

Image of warning - do not approve MFA notifications that you did not request.

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Details

Article ID: 74337
Created
Fri 3/22/19 10:45 AM
Modified
Wed 3/29/23 11:15 AM