This article pertains to existing department email accounts. To request a new department email account, please see this page.
Request Access to an Existing Department Email Account
Submit a Get Access request form:
- Click on Request Access.
- Category: IT Resources
- Resource: Departmental Email Access Request
- Application Role: Leave Blank
- Description: Include the full email address that access is needed for. Or, list the conference room that calendar access is needed for.
- Click on Request.
NOTE: Department mailboxes are accessed via the credentials of the employee granted access to the account.
Add the Department Account to Outlook
Microsoft Outlook (Windows):
- From the ribbon at top-left, click File, then click the Add Account button (above the Account Settings box).
- On the Outlook pop-up window, enter the department email address and click Connect.
- On the UTRGV login pop-up window, select, Sign in with Another Account, remove the department email address and enter your UTRGV employee email address and password. (Department mailboxes are accessed with your own credentials, as a delegate of the account).
- Select, Sign in.
- Click Done.
- Close and re-open Outlook when you receive the message that the mailbox was added successfully.
- From the left pane underneath your personal mailbox, click on the department mailbox.
- Click the small arrow on the left of the department mailbox to expand and open it.
NOTE: Allow some time for the email account to populate. It may take a while for the index to build to enable the mailbox to be searchable.
Microsoft Outlook (Mac):
- Open Microsoft Outlook.
- From the menu select Tools, select the Accounts option from the menu.
- Click the "+" sign in the lower left-hand corner and select "Open Shared Mailbox" from the drop down.
- Enter your Department email address click add.
- Select Cancel once added.
- Account will now be added to the left pane as a separate mailbox
Outlook Web App (OWA):
- Log in to my.utrgv.edu.
- Click on the Office 365 icon under Applications.
- Click on Mail.
- Click on your initials or profile picture on the far upper right-hand side.
- Click Open Another Mailbox.
- Enter the full email address of the department mailbox in the pop-up dialogue box.
- Click Open.
- A new tab will open in the browser for the department mailbox.
Outlook App on Mobile (iOS or Android):
- Sign in to your primary account in Outlook App
- Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox.
- Enter the full email address of the department mailbox in the pop-up dialogue box.
- Tap Add Mailbox. The department mailbox should appear on the left navigation pane. (Swipe from left to right) .
See this Microsoft article for more info:
SEND email from a department account:
- From the Home tab of the ribbon, click the New Email icon.
- Use the drop-down arrow of the From field to select the department account.
NOTE: If the From field is not visible, click the Options tab on the ribbon. From the Show Fields group, select the From field.