Add a Department Mailbox to Microsoft Outlook, Outlook Web App (OWA) or Outlook on Mobile

This article pertains to existing department email accounts.  To request a new department email account, please see this page.

NOTE: Department mailboxes are accessed via the credentials of the employee delegate who is granted access for the account.

Microsoft Outlook (Windows):

1. From the ribbon at top-left, click File, then click the Add Account button (above the Account Settings box). 
2. On the Outlook pop-up window, enter the department email address and click Connect. 
3. On the UTRGV login pop-up window, remove the department email address and enter your own UTRGV email address and password.  (Department mailboxes are accessed with your own credentials, as a delegate of the account.
4. Select, Sign in. 
5. Click Done. 
6. Close and re-open Outlook when you receive the message that the mailbox was added successfully. 
7. From the left pane underneath your personal mailbox, click on the department mailbox.  
8. Click the small arrow on the left of the department mailbox to expand and open it. 

NOTE: Allow some time for the email account to populate.  It may take a while for the index to build to enable the mailbox to be searchable. 

Microsoft Outlook (Mac):

1. Open Microsoft Outlook.

       NOTE: The Outlook icon (Blue O) may also be on your dock.

2. From the ribbon select Tools, select the Accounts option from the menu.
3. Enter your Department email address click continue:
4. On the UTRGV login pop-up window, remove the department email address and enter your own UTRGV email address and password.  (Department mailboxes are accessed with your own credentials, as a delegate of the account.
5. Select, Sign in. 
6. Select Done
7. Close the Accounts window
8. Account will now be added to the left pane as a seperate mailbox

SEND email from a department account in Outlook on computer: 

1. From the Home tab of the ribbon, click the New Email icon. 
2. Use the drop-down arrow of the From field to select the department account. 

NOTE: If the From field is not visible, click the Options tab on the ribbon.  From the Show Fields group, select the From field. 

Outlook Web App (OWA):

1. Log in to my.utrgv.edu.
2. Click on the Office 365 icon under Applications. 
3. Click on Mail.
4. Right-click on Folders from the left nav menu and select Add shared folder (on a MAC. Control+Click).
5. Enter the full email address of the department mailbox in the pop-up dialogue box.
6. Click Add.

NOTE: The department mailbox should appear at the bottom of your list of mail folders on the left. 

8. From the list of mail folders, click on the department mailbox to expand and open it.
    

Outlook App on Mobile (iOS or Android):

1. Sign in to your primary account in Outlook App
2. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox.  
3. Enter the full email address of the department mailbox in the pop-up dialogue box.
4. Tap Add Mailbox.

NOTE: The department mailbox should appear on the left navigation pane. (Swipe from left to right) 

See this Microsoft article for more info: