Check IT Ticket Status or Tickets Pending Your Approval

Check Ticket Status

You can view the status of your IT tickets from the IT Support Center.

1. Select Services from the top navigation menu.
2. Select Ticket Requests.

You can also access the Ticket Requests page directly: IT Support Center – My Ticket Requests

Ticket Search Options

You can refine your ticket list by using the available filters:

• Use the Status Class field to filter tickets by status (for example, New, In Process, Completed, Cancelled, or On Hold).
• After adjusting the filter settings, select Search to update the results.

Withdraw a Ticket Request

If you need to cancel a ticket:

1. Select the ticket from the ticket list.
2. Select Withdraw Request to cancel the ticket.

View Request Pending Your Approval

Some IT requests may require approval, such as:

• End User License Agreement (EULA) acceptance
• Supervisor approval
• Data owner approval

To view requests pending your approval:

1. Select Services.
2. Select My Approvals.

You can also access the Approvals page directly: IT Support Center – My Approvals

Any requests requiring your action will be listed on this page.

Reference Image: Services Menu Navigation

Need Help?

Contact or visit the IT Service Desk for additional support.