How to Request IT Support

  1. First, please search the Knowledge Base using the search field at the top-right or ask the chatbot at the lower-right..
  2. If a solution is not found in the Knowledge Base:
  • Call (956) 665-2020 or (956) 882-2020. 

    Option 3 - Urgent classroom support
    Option 4 - School of Medicine support (available 24 hours)
    Option 5 - IT Service Desk (available 24 hours)

  • Visit the IT Service Desk

Edinburg:  EACSB 1.102N (near the back door)
Brownsville:  BMAIN 1.212A (near the U Central tower)
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Closed on University Holidays


  • Submit a ticket.  To ensure your ticket routes appropriately, please take care to note the ticket types.


Support for Blackboard and Associated Online-Learning Technology

Center for Online Learning and Teaching Technologies (COLTT) Support Site.

14% helpful - 57 reviews


Article ID: 88234
Wed 10/2/19 8:14 AM
Wed 9/15/21 9:52 AM