Search for a Solution
Before contacting IT, search the Knowledge Base using the search field or use the IT support chatbot for assistance.
Note: The IT support chatbot is available on this page and may appear visually in the lower-right area of the screen.
Call IT Support
Call (956) 665‑2020 or (956) 882‑2020, then select one of the following options:
- Option 2: COLTT (Brightspace, Panopto, and online learning support)
- Option 3: AV Support (urgent classroom support)
- Option 4: School of Medicine IT Support (available 24 hours)
- Option 5: IT Service Desk (available 24 hours)
Visit the IT Service Desk (In Person)
Edinburg: ECCTR Lobby (next to EMAGC)
Brownsville: BMAIN 1.212A (near the U Central tower)
Hours: Monday – Friday, 8:00 a.m. – 4:45 p.m.
Closed on University holidays
Submit a Ticket
Different types of IT service tickets are available. Choose the option below that best matches your request to help ensure it is routed correctly.
Report Something Broken: Use the Something Broken form to report issues with existing hardware, software, or university resources.
Request a New IT Service or Resource: Many services use custom request forms to collect required information or approvals. Search the Knowledge Base to see if a specific request form is available. If no form applies, submit a General Service Request form.
Note: Before requesting software installation, please note that all software installed on UTRGV‑owned computers must have been assessed and approved within the last year. Only software listed in the Software Inventory can be installed. For more information, please see the Technology Assessment article.
Request Access to a Resource: Use the Get Access form to request new or increased access to an existing university resource, such as PeopleSoft, Banner, file shares, departmental email accounts, or other university systems or applications.
Check the Status of an Existing Ticket
You can check the status of a ticket you previously submitted. Search filters are available and may be adjusted as needed.
Brightspace and Online Learning Support
For support related to Brightspace, Panopto, and other online learning technologies, visit the Center for Online Learning and Teaching Technologies (COLTT) Support Site.