How to Request IT Support

1. First, please search the Knowledge Base using the search field at the top-right or ask the chatbot at the lower-right..
    
2. If a solution is not found in the Knowledge Base:

• Call (956) 665-2020 or (956) 882-2020. 
  
  Option 3 - Urgent classroom support
  Option 4 - School of Medicine support (available 24 hours)
  Option 5 - IT Service Desk (available 24 hours)

• Visit the IT Service Desk

Edinburg:  EACSB 1.102N (near the back door)
Brownsville:  BMAIN 1.212A (near the U Central tower)
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Closed on University Holidays

OR

• Submit a ticket.  To ensure your ticket routes appropriately, please take care to note the ticket types.

Support for Blackboard and Associated Online-Learning Technology

Center for Online Learning and Teaching Technologies (COLTT) Support Site.