How to Request IT Support

1. First, please search the Knowledge Base using the search field at the top-right or ask the chatbot at the lower-right.
    
2. If a solution is not found in the Knowledge Base:

• Call (956) 665-2020 or (956) 882-2020. 
  
  Option 3 - Urgent classroom support
  Option 4 - School of Medicine support (available 24 hours)
  Option 5 - IT Service Desk (available 24 hours)

• Visit the IT Service Desk

Edinburg:  EACSB 1.102N (near the back door)
    Note that as of December 5^th, the IT Service Desk in Edinburg will move to ECCTR Lobby (Next to the EMAGC building)
Brownsville:  BMAIN 1.212A (near the U Central tower)
Monday - Friday, 8:00 a.m. - 4:45 p.m.
Closed on University Holidays

OR

• Submit a ticket.  To ensure your ticket routes appropriately, please take care to note the ticket types.

Software installations:  Software cannot be installed on UTRGV computers unless it has been assessed and approved within the last year.  For a list of assessed software, review the Software Inventory found in the my.utrgv.edu portal.   For more information, please see this article. 

Check the status of an existing ticket that you created.  Note that you can modify the search filters.
 

Support for Blackboard and Associated Online-Learning Technology

Center for Online Learning and Teaching Technologies (COLTT) Support Site.