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GlobalProtect Always On automatically creates a Virtual Private Network (VPN) connection to the campus network. This allows the university to keep the device up to date and negates the need to use Multifactor Authentication (MFA) when accessing protected resources. When the computer is on campus and connected to the campus network, GlobalProtect Always On will not connect.
UTRGV LAPTOPS: GlobalProtect Always On is automatically installed on all new university-owned laptops.
UTRGV DESKTOP COMPUTERS: Before taking your desktop computer off campus, submit a Service Request to ensure it has been added to the GlobalProtect group. Include the asset tag of the computer in the ticket. After the ticket has been resolved, install the Global Protect app from Self-Service.
When GlobalProtect Always On is first installed, your computer will be restarted. This will prevent any connection issues after your computer has been locked.
- After the reboot, please log in to your Mac at the log-in screen.
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Once logged into your Mac, log in to the GlobalProtect VPN client for the first time using your UTRGV email address and password.
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Once logged in, you can check the status of GlobalProtect (image of a globe) at the top right on the menu bar.
