IT Employee Onboarding Reference Guide

This article is to support new IT Employees get started and guide them on the next steps as they embark their career at UTRGV in Information Technology.

Welcome to Information Technology,

We have created this IT Employee Onboarding Reference Guide to support our New IT employees get started.

Submit a Service Request to schedule an onboarding session for a new full-time IT employee.

The topics that will be covered are the following: 

• Information Technology Website - http://www.utrgv.edu/it

• IT Departments - Overview

• IT Advisory Council

• UTRGV_Information Technology MS Teams site

• IT Document Repository (SOPs, guides, etc)

• Knowledge Base - IT Document Repository (utrgv.edu)

• Add Profile Picture in MS Teams - Visit Photo Booth IRIS Pods M-F  8am - 5pm BINAB 1.105 & ESTAC 2.101 available

• IT Internal Rules and Procedures

• Purchasing Computer and Equipment in iTech Store

• Install Authorized Software and Software Inventory

• UTRGV Support Center  and Resources for IT Staff ★ Add to Favorites

• Get Access to TeamDynamix Standard Technician License (TDNext) in Production & Sandbox

• TDX Quick Start Training Overview and set up My Work Priorities Desktop for IT Employees

• IT Administrative Request for New Employee ID Access Card and Key Access Request

• QReserve - Book IT Hotel Rooms and IT Conference Rooms

• UTRGV Drivers’ Authorization & Training to drive IT Vehicles and Golf Carts and how to Check out an IT Vehicle

• IT Service Management Awareness Training through Navvia Learning Center

• Best Practices on Process Design and Documentation & Business Process Mapping Workshop in Navvia

• Gartner for Technical Professionals (GTP)

• ITIL v4 Certification Training *Talk to your Supervisor*