Service Request

If you are reporting something not working, click this link to submit a "Something Broken" ticket.                                                                                                                                                                          

What Is It?

Miscellaneous Service Request: If you need a service that isn’t listed in our catalog, use this form to submit a request. 
Important Note: If you’re reporting an issue, click here to submit a "Something Broken" ticket.

Who Is Eligible to Use It?

Researchers, Staff, Faculty, Students

Steps to Request

  1. Select the blue Request Service button on this page.
  2. Title: Provide a brief title that summarizes the issue or request.
  3. Email of Requestor: Enter your email address so we can communicate with you.
  4. Contact Number: Include a phone number where we can reach you.
  5. Building: If you’re off-campus, specify the building you would report to if you were on campus.
  6. Room Number: Indicate the room or location related to the request.
  7. Impact Level: Specify whether the issue affects an individual, group, department, or organization.
  8. Computer/Device Asset Tag Number (if applicable): If the request involves a specific device, provide its asset tag number.
  9. Full Details: Describe the issue or request in detail. Be specific and concise.

Service availability and how to get support

If additional assistance is required, please contact the IT Service Desk at (956) 665-2020 or (956) 882-2020.

Hours: Monday – Friday from 8:00 AM to 4:45 PM.

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