What Is It?
The Digital Accessibility Support service provides assistance with digital accessibility inquiries, accessibility testing, document accessibility issues, and document remediation reviews.
Who Is Eligible to Use It?
Faculty, Staff, and Researchers
Steps to Request
Steps to Request
- Select the blue Request Service button on this page.
- Complete the request form with the following information:
- Request Type: Select the option that best describes your request:
- General accessibility inquiry
- Digital accessibility testing request
- Document accessibility issue
- Document remediation review
- Other digital accessibility support
- Request Title: Enter a brief, descriptive title for your request.
- Description: Explain the accessibility question, issue, or support needed. Include any known barriers or error messages.
- Upload File: Attach relevant documents, screenshots, testing reports, or other information that may help evaluate the request.
- Submit the form. A member of the Digital Accessibility Support team will review the request and contact you if additional information is needed.
Other Accessibility Support
This form is intended only for requests handled by Digital Accessibility Support team. For the following services, contact the appropriate department using its designated form or webpage:
Web Team
COLTT
- Learning management system accessibility issues
- Online course-content accessibility issues
- Contact COLTT
University Marketing
- Video captioning or audio-description issues
- Email or digital communication accessibility issues
- Contact University Marketing (video@utrgv.edu)
Student Accessibility Services
Technology Assessment
Human Resources
Digital Accessibility Training
Service availability and how to get support
Requests may be submitted at any time through the TDX service portal. Requests are reviewed during regular university business hours.
Hours: 8:00 AM–5:00 PM, Monday–Friday
For additional information or assistance with submitting a Digital Accessibility Support request, contact digitalaccessibility@utrgv.edu.
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