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Services or Offerings?
Microsoft Active Directory Services

Administrative system continuity, issue resolution, business reporting, data extractions, configuration/development of new functionality, and maintenance for Enterprise Resource Planning (ERP) systems and custom-built applications.

Provide annual reports or surveys from the university and outside institutions, such as Educuase, Gartner, etc.

Provide first point of contact to the outside community in answering the universities main phone lines and transfer to appropriate individual or department. IT Employees process when coming in late or absent to call 665-3300; we in turn notify supervisor and department. Same is done when the employee returns to campus.

Management and technical support for third-party applications including installing, updating, and troubleshooting.

Analysis used to increase the efficiency and effectiveness of a process by assessing how well it achieves its end goal.

Departmental calendars are available to post events specific to a department. Events can be posted using a web-based interface for display on the departmental website.

Classroom Multimedia Technology Support provides rapid-response technical support and audio-visual equipment maintenance in all classrooms, lecture halls, conference rooms, and other meeting locations on all UTRGV campuses.

Training on classroom multimedia technology and equipment.

Athena Access and Service Requests including FlexScanMD, MaxRVU, and OpalRad PAC. Access to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.

Information Technology (IT) computer labs provide access to a variety of software, applications, and computing resources that support education and research.

Web-based Conference/Event/Course Registration and Payment system (ePay).

Troubleshoot all telephony issues with the call center's UCCX software (Finesse, Verba - call recording, SocialMiner - chat, SMP - supervisor management portal, reporting). Create New accounts

Provide services to IT departments with contracts to be set up in ishop.

Provide services to pay with a credit card for approved training registrations and other items from CIO cost centers.