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Services or Offerings?
Active Directory
  1. Services
  2. Information Technology
  3. Infrastructure
Microsoft Active Directory Services
Administrative System Support
  1. Services
  2. Information Technology
  3. IT Professional Services
  4. Enterprise Systems
Administrative system continuity, issue resolution, business reporting, data extractions, configuration/development of new functionality, and maintenance for Enterprise Resource Planning (ERP) systems and custom-built applications.
Annual Reports / Surveys
  1. Services
  2. Information Technology
  3. IT Professional Services
  4. IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide annual reports or surveys from the university and outside institutions, such as Educuase, Gartner, etc.
Answer Universities' main phone lines and ext. 3300
  1. Services
  2. Information Technology
  3. IT Professional Services
  4. IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide first point of contact to the outside community in answering the universities main phone lines and transfer to appropriate individual or department. IT Employees process when coming in late or absent to call 665-3300; we in turn notify supervisor and department. Same is done when the employee returns to campus.
Application Administration
  1. Services
  2. Information Technology
  3. IT Professional Services
  4. Enterprise Systems
Management and technical support for third-party applications including installing, updating, and troubleshooting.
Business Process Analysis
  1. Services
  2. Information Technology
  3. IT Professional Services
  4. Enterprise Systems
Analysis used to increase the efficiency and effectiveness of a process by assessing how well it achieves its end goal.
Calendars
  1. Services
  2. Information Technology
  3. Communication and Collaboration
  4. Email and Calendars
Departmental calendars are available to post events specific to a department. Events can be posted using a web-based interface for display on the departmental website.
Classroom Multimedia Technology Support
  1. Services
  2. Information Technology
  3. Teaching and Learning
  4. Classroom Technology and Support
Classroom Multimedia Technology Support provides rapid-response technical support and audio-visual equipment maintenance in all classrooms, lecture halls, conference rooms, and other meeting locations on all UTRGV campuses.
Classroom Technology Training Request
  1. Services
  2. Information Technology
  3. Teaching and Learning
  4. Classroom Technology and Support
Training on classroom multimedia technology and equipment.
Clinical Services
  1. Services
  2. Information Technology
  3. Clinicals
Athena Access and Service Requests including FlexScanMD, MaxRVU, and OpalRad PAC. Access to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.
Computer Labs (Reservation/Software)
  1. Services
  2. Information Technology
  3. Teaching and Learning
  4. Classroom Technology and Support
Information Technology (IT) computer labs provide access to a variety of software, applications, and computing resources that support education and research.
Conference/Event/Course Registration and Payment
  1. Services
  2. Information Technology
  3. Administrative and Business
  4. Revenue System Management
Web-based Conference/Event/Course Registration and Payment system (ePay).
Contact Center
  1. Services
  2. Information Technology
  3. End Point Computing
  4. Telephony
Troubleshoot all telephony issues with the call center's UCCX software (Finesse, Verba - call recording, SocialMiner - chat, SMP - supervisor management portal, reporting). Create New accounts
Contract+
  1. Services
  2. Information Technology
  3. IT Professional Services
  4. IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to IT departments with contracts to be set up in ishop.
Credit Card payments
  1. Services
  2. Information Technology
  3. IT Professional Services
  4. IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to pay with a credit card for approved training registrations and other items from CIO cost centers.