Email Whitelist Request

What Is It?

Complete the Email Whitelist Request Form to add an external sender or organization to the whitelist, ensuring email delivery when they need to send a mass email to UTRGV accounts. The new form follows an approval process that requires approval from the Information Security Office before it proceeds to Data and Network Security for processing.

Who Is Eligible to Use It?

Faculty, Staff, Students

Steps to Request

  1. Select the blue Request Service button on this page.
  2. Email of Requestor: Enter the email address of the person making the request. This ensures proper communication and follow-up.
  3. Contact Number: Include a phone number or other relevant contact information for the requestor. This allows for direct communication if needed.
  4. Short Description: Provide a brief summary of the request.
  5. Business Justification: Explain the reason for the request.
  6. Email/Domain: Specify the email address or domain that needs to be whitelisted.
  7. IP Address: Indicate whether you have an IP address for this whitelist request.
  8. Whitelist Duration: Indicate the duration for which the whitelist is needed.
  9. Warning Sign: State whether the warning sign should be removed for this whitelist request.
  10. Attachment: Upload any relevant documents or files that support the request.

Service Availability and How to Get Support

If additional assistance is required, please contact the IT Service Desk at (956) 665-2020.

Hours: Monday – Friday from 8:00 AM to 4:45 PM.

Related Articles