Outlook Calendar - Zoom Plugin Not Working

Issue:  On Windows computers, Outlook 2016 with the Zoom plugin may repeatedly prompt for credentials when scheduling a Zoom meeting.

Upon initial access to the Zoom Outlook add-in, you will be prompted to log into the installed Zoom application (one time, not repeatedly).

Workaround:  Set your default browser to Chrome (not Internet Explorer or Edge).

  • From the Windows start menu, search and launch Default apps.
  • From the list of apps, locate Web browser, click on the current browser listed, and select Chrome.

Fix:  Upgrade Office 2016 to Microsoft Office 365 from the Software Center.
 

Issue:  Zoom add-in is not appearing on the Outlook calendar

Fix:

  • In Outlook, click on File and select Options.
  • Click on Add-ins (from menu on the left).
  • At the bottom - Manage field, use the drop-down field to select Disabled Items, and click on Go...
  • Select Zoom Outlook Plug-in and click on Enable.
  • Close Outlook and reopen it.

Details

Article ID: 100671
Created
Wed 3/11/20 10:44 AM
Modified
Wed 3/11/20 11:35 AM