A private or incognito browser window does not save browsing history, cookies, or form data after you close it. Using a private window is helpful when troubleshooting issues that may be caused by saved browser data.
Note: Private browsing does not make you invisible online. Websites, networks, or Internet service providers may still be able to see your activity.
Google Chrome (Windows and macOS)
Open a Private Window Using the Menu
- Open Google Chrome.
- Select the More options menu (three dots) in the upper‑right corner.
- Select New Incognito Window.
A new window opens to confirm that Incognito mode is active.
Official Google Instructions: Browse in Incognito mode in Google Chrome
Mozilla Firefox (Windows and macOS)
Open a Private Window Using the Menu
- Open Mozilla Firefox.
- Select the Menu button (three horizontal lines) in the upper‑right corner.
- Select New Private Window.
A new private window opens.
Official Mozilla Instructions: Open a Private Window in Firefox
Microsoft Edge (Windows and macOS)
Open a Private Window Using the Menu
- Open Microsoft Edge.
- Select Settings and more (three dots) in the upper‑right corner.
- Select New InPrivate Window.
A new InPrivate window opens.
Official Microsoft Instructions: Browse InPrivate in Microsoft Edge
Safari (macOS)
Open a Private Window Using the Menu
- Open Safari.
- From the menu bar at the top of the screen, select File.
- Select New Private Window.
A private window opens. Safari indicates private browsing is active.
Official Apple Instructions: Browse privately in Safari on Mac
Next Steps if the Issue Is Resolved in Private Browsing
If the issue does not occur when using a private or incognito window, the problem may be related to saved browser data, such as cached files or cookies.
To help resolve the issue in a regular browsing window, you can follow the steps in our knowledge base article:
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