Newer Mac computers with the M1 processor require logging in to FileVault with your identifier upon power-up or restart. Newer Mac computers display a single username and password combination on the login page(macOS Sonoma). (Older Mac computers display a list of users on the login screen and accept your UTRGV email address as the username).
Enter your UTRGV identifier [abc123 format] and your password at the login screen.
![mac login screen](https://support.utrgv.edu/TDPortal/Images/Viewer?fileName=8e81af16-e2ab-4fd6-bae3-fd1f3b1610ae.jpg)
If the below image is shown on your screen you may create the new account using your UTRGV email address and UTRGV password.
![](https://support.utrgv.edu/TDPortal/Images/Viewer?fileName=255c416e-0ee8-4019-b914-b483d4f9909b.png&beidInt=356)
Note: A profile must have been previously added to the computer in order for a user to login.
If a new profile (user) needs to be added, please contact the IT Service Desk.