FAQs: Student Email Accounts

How do I get a UTRGV email account?

An email account is created for you when you apply to UTRGV. All official email communication from UTRGV will be sent to that email address. Creation of an email account does not mean you have been accepted to the University. Once your application is fully processed you will be informed of your status through your UTRGV email.

How do I check my UTRGV email?

Go to my.utrgv.edu. Log in using your full UTRGV email address enter your password and click on the email preview pane.

How do I add my UTRGV email to a mobile device?

Please see the appropriate article:

Why can't I just use my personal email?

Use of personal email for University business is prohibited. UTRGV issued email is the University's official means of communication with all students, faculty, and staff. Emails sent or received in the course of conducting University business are considered "University Data" and subject to State Records Retention Policies and Security requirements.

How do I change my password?

  • Go to the Account Management Self-Service webpage at: myaccount.utrgv.edu.
  • Click on Change My Password and follow the instructions.
  • Be sure to follow the Password Requirements.

I forgot my UTRGV username and/or password. What can I do?

  • Go to the Account Management Self-Service webpage at: myaccount.utrgv.edu.
  • Click on the appropriate link and follow the instructions.

How can I update the alternate email address on file for me at UTRGV?

Contact Enrollment Services. They will confirm and/or update your alternate email address once they verify your identity.
Enrollment Services:
Brownsville Area: (956) 882-8983 
Edinburg Area: (956) 665-2999
Toll-Free: 1-844-ATUTRGV
Email: admissions@utrgv.edu

What happens to my email account if I apply to UTRGV, but do not attend?

Applicants who do not attend UTRGV will have their email accounts deleted one (1) year after the first semester in which they were eligible, but did not attend the University.

I attended UTRGV but left without graduating. How long do I have access to my email account?

If you leave UTRGV without graduating and do not re-enroll, you will lose access to your email account after two (2) years from your last active (enrolled) semester.

Access to Microsoft Office 365 applications (OneDrive, SharePoint, Yammer, etc.) is deactivated automatically on the census date (12th class day) of the following fall semester, once your non-enrollment is confirmed. 

NOTE: If you are planning to return to UTRGV, please contact Admissions and Recruitment for assistance at 888-882-4026 or admission@utrgv.edu.

What if I leave UTRGV without graduating and come back?

If you leave UTRGV without graduating, you have up to two (2) years from your last active (enrolled) semester to continue to access your email account. 

If you come back and re-enroll at UTRGV after the two-year period, your email account will be enabled as part of the Returning Current Student activation process. However, any content that was left in your email account will be gone.

NOTE: If you are planning to return to UTRGV, please contact Admissions and Recruitment for assistance at 888-882-4026 or admission@utrgv.edu.

How long do I have access to my UTRGV email account after I graduate from UTRGV?

Students who graduate from UTRGV continue to have access to your email account for one (1) year from your graduation date.

I graduated from UTRGV and have come back as a Graduate student. Do I get to keep the same email account?

If you enroll at UTRGV as a Graduate student or to take additional undergraduate courses within one year from your graduation date, you continue to have access to the same email account under the status of "Current" student.

If you enroll after the one-year period, your email account would have already been deactivated. It will be enabled as part of the Returning Current Student activation process. However, any content that was left in your email account will be gone.

Can I request to have my UTRGV email messages forwarded to my alternate email account?

No. UTRGV does not provide email forwarding.

What can I do if I have email messages and files stored in my UTRGV email account that I want to keep?

We encourage you to move important email messages, contacts, documents, files, or data stored in your UTRGV account that you want to keep to a personal email account with another email provider, (e.g., Gmail, Hotmail, Yahoo! Mail, etc.), before you leave the University or before your account is permanently deactivated.

Prepare for permanent account deactivation by following these steps:

  • Create a personal email account with another email provider, (e.g., Gmail, Hotmail, Yahoo! Mail, etc.).
  • Notify contacts you email regularly that your UTRGV email address will no longer be active, give them your personal email account information, and ask them to use it instead.
  • Update any accounts you have that use your UTRGV email address as a login with your personal email account information.
  • If you use your UTRGV email address as the primary email contact for online profiles (schools, banks, online subscriptions, etc.), update with your personal email address.

PLEASE NOTE: Once permanently deactivated, accounts are not retrievable.

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Details

Article ID: 86647
Created
Wed 9/11/19 2:37 PM
Modified
Thu 8/6/20 9:53 AM