How do I get a UTRGV email account?
An email account is automatically created when you apply to UTRGV. All official university communications are sent to your UTRGV email address.
The creation of an email account does not mean you have been accepted to the University. Once your application is fully processed, you will be notified of your status through your UTRGV email.
Please note that Information Technology does not have the ability to manually create student email accounts.
How do I change my password?
- Visit the Account Management Self‑Service webpage.
- Select Reset Password or Unlock Account.
- Follow the on‑screen instructions.
- Make sure your new password meets the published password requirements.
For additional help, refer to the article How to Reset Your Password or Unlock Your Account, which includes step‑by‑step instructions and a video.
How do I check my UTRGV email?
- Go to myUTRGV.
- Log in using your full UTRGV email address and password.
- Select the email preview pane to open your inbox.
How do I add my UTRGV email to a mobile device?
Please see the appropriate article:
What email apps are officially supported by UTRGV IT?
Only the current versions of Microsoft Outlook are officially supported by UTRGV Information Technology.
Why can’t I use my personal email for university business?
Use of personal email accounts for University business is prohibited.
UTRGV-issued email is the University’s official method of communication with students, faculty, and staff. Emails sent or received while conducting University business are considered University Data and are subject to state records retention and security requirements.
I forgot my UTRGV username. What can I do?
- Visit the Account Management Self‑Service webpage.
- Select the appropriate recovery option.
- Follow the instructions provided.
How can I update the alternate email address on file at UTRGV?
Contact the Student Services Center. After verifying your identity, they can confirm or update your alternate email address.
How long do I have access to my UTRGV email after I graduate?
Graduates retain access to their UTRGV email account for one (1) year following their official graduation date. Information Technology cannot manually extend or modify this access period.
Access to Microsoft 365 applications (such as OneDrive and SharePoint) is automatically deactivated on the census date (12th class day) of the following semester once graduation is confirmed.
I left UTRGV without graduating. How long do I have access to my email?
If you leave UTRGV without graduating and do not re‑enroll, you will lose access to your email account after two (2) years from your last enrolled semester. This access period cannot be manually changed by Information Technology.
Access to Microsoft 365 applications is automatically deactivated on the census date (12th class day) of the following fall semester once non‑enrollment is confirmed.
Note: If you plan to return to UTRGV, contact Admissions at admissions@utrgv.edu.
What if I leave UTRGV without graduating and later return?
You may continue accessing your email for up to two (2) years from your last enrolled semester. Information Technology cannot modify this timeframe.
If you return after the two‑year period, your email account will be re‑enabled during the Returning Student activation process. Any previous email content will not be recoverable.
Note: For assistance with returning to UTRGV, contact Admissions at admissions@utrgv.edu.
What happens if I apply to UTRGV but never attend?
Applicants who do not attend UTRGV will have their email accounts deleted one (1) year after the first semester in which they were eligible to attend but did not enroll.
I graduated and returned as a graduate student. Do I keep the same email account?
If you re‑enroll within one (1) year of your graduation date, you will continue using the same email account as a current student.
If you return after one year, your previous account would have been deactivated. A new activation will occur during the Returning Student process, but prior email content will no longer be available.
Can my UTRGV email be forwarded to a personal email account?
No. UTRGV does not allow email forwarding to external or alternate email accounts.
What should I do if I want to keep my emails or files?
Before leaving the University or before your account is permanently deactivated, move important data to a personal email account.
Prepare for email account deactivation by following these steps:
- Use or create a personal email account (such as Gmail, Outlook, or Yahoo).
- Notify frequent contacts of your new personal email address.
- Update login information for any services that use your UTRGV email address, such as other schools, banks, subscriptions, social media, or other online profiles.
Please note: Once an account is permanently deactivated, it cannot be recovered.