Account Help - Unable to Login - Reset Your UTRGV Password or Unlock Your Account

Visit this article for Multifactor Authentication (MFA) assistance.

To reset your password or unlock your account, visit

1.  Select Reset Password or Unlock Account.

image of the Reset Password or Unlock Account option


2.  Enter your UTRGV email address and the CAPTCHA characters.  Then, select Next.

image of entering your email address and CAPTCHA characters


3.  Select the appropriate option and select Next.

image of account recovery options - I forgot my password, or I know my password, but still can't sign in (unlock)


4.  Select the desired verification method and complete the prompts on the right side.

image showing the list of verification methods available


5.  If you selected “I forgot my Password” on the prior page, you will be prompted to enter a new password twice and select Next.

Image of prompt to enter a new password

Note the UTRGV password complexity requirements:

  • You cannot use any names such as your first or last name.
  • You cannot use any of your previous passwords again.
  • Length must be at least 10 characters.
  • Password must meet 3 of the following:
    • Minimum 1 English uppercase
    • Minimum 1 English lowercase
    • Minimum 1 digit (0-9)
    • Minimum 1 special character
         Special characters that are allowed:
         ' ~ ! # $ ^ ( ) _ + - = { } | [ ] \ : ; > ? , . /

For example:  S+rOngP4sswOrd

   If you selected “I know my password, but still can’t sign in” on the prior page, you will see the following:

Image of success account unlock


Please take a moment to visit the MySign-Ins page to ensure your authentication methods are accurate and complete. 
Information about available authentication methods.

How to Sign in Using Microsoft Multi-factor Authentication (MFA)

Account FAQs

Email/Office 365 access is deactivated for prior students and employees after a specific time. See this Account FAQ page.
Information Technology is unable to manually change account access.

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