IT Help

Note that the UTRGV Support Center (TDX) no longer supports Internet Explorer (as it is being deprecated).    

Submit a ticket:

1. Click here to report something broken - Report an issue with EXISTING hardware, software, or resource.  
   
         Link for Blackboard support.
   
    
2. Something New? - Many service requests have custom forms to collect special information or approvals.  Select the correct link below:
    

• Video Conference Request
• Guest Accounts
• Departmental Email
• Computer Reimage/Cleanup
• Hard Drive Removal for Surplus
• Idea/Project Request
• General Service Request (NOT used for access requests)
   

3. Get Access to request new or increased access to an existing university resource such as PeopleSoft, Banner, File Shares, Departmental Emails, etc. 
    

Software installations:  Software cannot be installed on UTRGV computers unless it has been assessed and approved within the last year.  For a list of assessed software, review the Software Inventory found in the my.utrgv.edu portal.   For more information, please see this article. 

Check the status of an existing ticket that you created - Note that you can modify the search filters.

Click here to view Service Desk contact information and hours.