GlobalProtect On Demand VPN for Windows

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This article applies only to personal (non‑UTRGV‑owned) Windows computers.
UTRGV‑owned Windows computers receive GlobalProtect Always On by default.

 

Supported Operating Systems

GlobalProtect On‑Demand is supported on:

  • Windows 10
  • Windows 11

 

Download GlobalProtect

  1. Go to the GlobalProtect VPN portal (myvpn.utrgv.edu)
  2. Sign in using your UTRGV email address and password.
  3. If prompted, complete the Multifactor Authentication (MFA) prompt.
  4. Select the Windows 64‑bit GlobalProtect agent.GlobalProtect page showing the download options for GlobalProtect with the Windows 64-bit option selected.
  5. The installer will download to your computer’s Downloads folder.

 

Install GlobalProtect

  1. Open the downloaded GlobalProtect64 file.
  2. When the setup wizard opens, select Next.
    GlobalProtect Setup Wizard welcome screen with the Next button highlighted.
  3. Accept the default installation location and select Next.
    GlobalProtect installation folder screen showing the default install path and the Next button.
  4. Confirm the installation by selecting Next.
    GlobalProtect confirmation screen indicating the software is ready to install with the Next button selected.
  5. If prompted by User Account Control, select Yes.
  6. When the installation completes, select Close.
    GlobalProtect installation complete screen with the Close button highlighted.

 

Create a VPN Connection

  1. Locate the GlobalProtect icon in the Windows system tray (globe icon).
    • If the icon is not visible, select the up arrow to show hidden icons.
      Windows system tray showing the GlobalProtect globe icon and the expanded system tray arrow.
  2. Select the GlobalProtect icon.
  3. In the portal address field, enter: myvpn.utrgv.edu
    GlobalProtect application showing Not Connected status with the portal address field and Connect button.
  4. Select Connect.
    • The portal address will be saved for future connections.
  5. Sign in with your UTRGV email address and password.
    UTRGV sign‑in page requesting an email address to continue.
  6. Complete the Multifactor Authentication (MFA) prompt.
  7. Once connected, the GlobalProtect status will display Connected
    GlobalProtect application showing Connected status.

 

Periodic Updates

  • When a new version is available, you will be prompted to update GlobalProtect.
  • Select Yes to download and install updates.
  • After the update completes, open GlobalProtect and select Connect.
  • Sign in again and complete MFA if prompted.

 

Additional Information

  • The VPN connection will automatically disconnect after 10 hours.
  • Verify you are connected to the internet before launching GlobalProtect.
  • On‑Demand VPN requires an active internet connection to establish a session.

 

Special Cases – ARM‑Based Processors

Most Windows users do not need this installer. Only follow this section if your Windows device uses an ARM‑based processor (for example, Snapdragon).

 

Need Help?

If you need assistance, contact the IT Service Desk.

Details

Details

Article ID: 146388
Created
Fri 9/2/22 12:20 PM
Modified
Fri 4/3/26 9:38 AM

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