Phone Dialing Instructions and Cisco Telephone and Voice Mail Training

Dialing Instructions

University extensions - Use 5-digit dialing - dial the last 5 digits (for the same or different campus):

• Edinburg, 665 prefix, dial 5 + #### (last 4)
• Brownsville, 882 prefix, dial 2 + ####  (last 4)
• Harlingen/SOM, 296 prefix, dial 6 + #### (last 4)

Local outside calls:

• 9 555-5555

Long-distance or toll free calls:

• 9 1 555-555-5555

International calls*:

• 9 011 (country code) destination number
  When prompted by two beeps, enter your international dialing code.
  
  * Approval and configuration is needed in order to make international calls, see this article.

Telephone Quick Start Guides and Tutorials 

All functions may not be available on university phones.

• Cisco 7800 Series Phone guide   |   Additional 7800 Series guides  |  video tutorial
• Cisco 8800 Series Phone guide   |   Additional 8800 Series guides  |  video tutorial
• Cisco 7900 Series Phone guide   |   video tutorial​

Voicemail

Cisco voice mail is managed with the Cisco Unity Connection Assistant (CISCOPCA) website  at https://voicemail.ad.utrgv.edu/ciscopca/home.do (if the link doesn't work, cut and past the address into your browser).

Important: Log in with your 6-character UTRGV identifier.  If you do not know your identifier, visit https://myaccount.utrgv.edu and select I forgot my username.

Video tutorials

• ​Reset your Cisco voice mail password (PIN)
   
• Manage voice mail features with CISCOPCA          
  (record greetings, record your name, fix voice mail full message, etc.)
  
  call forwarding, conference call forward calls