UTRGV uses Microsoft Multifactor Authentication (MFA) to help keep accounts secure.
You may be prompted to use MFA when signing in to UTRGV systems, including but not limited to Microsoft 365, ASSIST, PeopleSoft, VPN, password reset tools, and other services.
This article explains how to complete MFA during sign‑in based on your selected default authentication method.
Note: If you are having trouble or need to update your MFA methods, this article does not cover those steps. Please see the Additional Resources section at the end of this article.
Sign-In Methods
The instructions below explain how to complete MFA sign‑in based on your selected default authentication method.
UTRGV supports the following MFA methods:
- Microsoft Authenticator app (notification)
- Microsoft Authenticator app (verification code)
- Phone call
- Text message
Default Method: Microsoft Authenticator App - Notification
When signing in, a prompt will appear in your web browser displaying a number.
You will receive a push notification on your mobile device from the Microsoft Authenticator app.
- Open the notification on your mobile device.
- Enter the number shown on the sign‑in screen.
- Approve the request to complete sign‑in.
Default Method: Microsoft Authenticator App - Code
When signing in, you will be prompted to enter a verification code from the Microsoft Authenticator app.
- Open the Microsoft Authenticator app on your mobile device.
- Select your UTRGV account to view the verification code.
- A new code is generated every 30 seconds.
- An internet connection is not required to view the code.
3. Enter the code on the sign‑in screen and select Verify or OK.
Default Method: Phone - Call
When signing in, you will see a message indicating that a phone call is being placed.
- Answer the incoming phone call from Microsoft.
- When prompted, press # on your phone keypad to approve the sign‑in.
Default Method: Phone - Text Message
When signing in, you will be prompted to enter a verification code sent by text message.
1. Check your mobile phone for a text message from Microsoft.
2. Enter the verification code on the sign‑in screen.
3. Select Verify or OK to complete sign‑in.
Additional Resources
Additional Help and Support
If you are unable to access the My Sign‑Ins page, or if your MFA methods need to be reset, contact the IT Service Desk.
As part of UTRGV’s IT security protocols, identity verification is required for all MFA reset requests.
IMPORTANT:
DO NOT APPROVE AUTHENTICATOR NOTIFICATIONS THAT YOU DID NOT REQUEST. DO NOT PROVIDE AN MFA CODE TO ANYONE. HACKERS MAY ASK FOR A CODE VIA TEXT, PHONE, OR EMAIL - DO NOT PROVIDE IT. INFORMATION TECHNOLOGY STAFF WILL NEVER ASK FOR A CODE.
