How do I get a UTRGV email account?
Employee email accounts are created or re-enabled after employment documents are fully approved and employee information is entered into the HR/Payroll system. HR processing typically takes 7–10 business days. Once completed, the Identity Management system automatically provisions the email account within 24–48 hours. New employees will receive an email with account activation instructions at the alternate email address provided during the hiring process.
Important: The IT Service Desk cannot manually create, modify, or expedite account access.
How do I change my password?
- Visit the Account Management Self‑Service webpage.
- Select Reset Password or Unlock Account.
- Follow the on‑screen instructions.
- Make sure your new password meets the published password requirements.
- For additional help, refer to the article How to Reset Your Password or Unlock Your Account, which includes step‑by‑step instructions and a video.
How do I check my UTRGV email?
- Go to myUTRGV.
- Log in using your full UTRGV email address and password.
- Select the email preview pane to open your inbox.
How do I add my UTRGV email to a mobile device?
Please see the appropriate article:
What email apps are officially supported by UTRGV IT?
Only the current versions of Microsoft Outlook are officially supported by UTRGV Information Technology.
Why can’t I use my personal email for university business?
Use of personal email accounts for University business is prohibited.
UTRGV-issued email is the University’s official method of communication with students, faculty, and staff. Emails sent or received while conducting University business are considered University Data and are subject to state records retention and security requirements.
What email activities are prohibited?
The following activities are not allowed:
- Sending messages using another individual’s name or email address without authorization
- Accessing another user’s email account unless officially authorized
- Sending or forwarding emails suspected to contain viruses or malicious content
- Any activity prohibited by:
Can I send confidential information (HIPAA or FERPA) through email?
Yes. Confidential information can be sent using the Email Encryption Service.
Email must be properly encrypted before sending sensitive data to ensure compliance with University and legal requirements.
I forgot my UTRGV username or identifier. What can I do?
- Visit the Account Management Self‑Service webpage.
- Select the appropriate recovery option.
- Follow the instructions provided.
What happens to my email account if I leave UTRGV?
Email accounts of employees leaving UTRGV will be disabled on the employee’s last day of work. This includes access to Office 365 services such as Outlook, OneDrive, and SharePoint. All account content will be permanently deleted 30 days after the employee’s date of separation.
Employees who are terminated from UTRGV may immediately lose account access without prior notice.
Important: The IT Service Desk is unable to extend or modify account access.
If there is a business need, the former employee’s direct supervisor may submit an IT Service Request to request:
- Email forwarding to the supervisor, an appropriate designee, or another approved University official
- Account data extraction, provided to the supervisor, an appropriate designee, or another approved University official
Note: All requests for email forwarding or account data extraction require approval from a Vice President and Legal Affairs. Approvals must be attached to the Service Request in PDF format.
Can I request to have my UTRGV email messages forwarded to my personal email account?
No. UTRGV does not allow email forwarding to external or alternate email accounts.
Retirement and Email Access
How long do I have access to my work email after retirement?
- Your UTRGV work email account (@utrgv.edu) is disabled on the retirement date
- Data is permanently deleted 30 days after retirement
Can I request a retiree email account?
Yes. Retirees may request a (@retiree.utrgv.edu) email account.
For more information and instructions, refer to: Request a Retiree Account - Information
What happens if I stop using my retiree account?
- Retiree accounts inactive for one year are deactivated
- Data is deleted 30 days after deactivation
Can I keep my regular work email account after retiring instead?
Retirees may request departmental sponsorship to continue using their UTRGV work email account (@utrgv.edu) by completing the Request a Sponsored Account process.
Important: If approved, sponsored accounts are valid for one year from the approval date.
What can I do if I want to keep specific email messages or files?
Before your UTRGV account is permanently deactivated, you should move any important email messages, contacts, documents, files, or data to a personal email account or storage solution, provided the data does not contain University confidential or protected information.
If needed, you can prepare for account deactivation by:
- Creating a personal email account with another provider (for example, Gmail, Outlook.com, or Yahoo)
- Notifying your contacts of your new email address
- Updating any online accounts that use your UTRGV email address as a login or primary contact (such as banking, subscriptions, or other services)
Important: The IT Service Desk does not support personal email accounts, personal devices, or third-party accounts, and cannot assist with transferring or managing personal data.