Cisco Jabber - Install and Use

Jabber allows users to make and take calls using their computer.

Your extension must be pre-configured for Jabber by the IT Telecom group.  Please submit a Service Request to have Jabber setup for your extension.

VPN connection must be established to use Jabber from off-campus.

Installing Jabber

  • UTRGV Computers: 
    • Obtain Jabber from the Software Center (on-campus network or via Direct Access),

      OR
       
    • Download Jabber from the https://my.utrgv.edu portal - Help & Downloads tab.  Select the version for your operating system, Windows or MAC.
       
      • Windows Computers
        • Right-click on the downloaded package and select Extract All... to unzip it.
        • Open the CiscoJabber-Install-.. folder, right-click on the executable, CiscoJabberSetup.msi and select UTRGV - Run Elevated to install it using PowerBroker. Accept all prompts to complete the installation.
      • MAC Computers
        • Download the CiscoJabberMac-***.zip file.
        • Right-click on the install_jabber package and select Run Elevated to install it using Power Broker.  Accept all prompts to complete the installation.
           
  • Personal Computers:
    • Download Jabber from the https://my.utrgv.edu portal - Help & Downloads tab.   Select the version for your operating system, Windows or MAC.
       
      • Windows Computers
        • Right-click on the downloaded package and select Extract All... to unzip it.
        • Open the CiscoJabber-Install-.. folder, right-click on the executable, CiscoJabberSetup.msi and select open/run.
      • MAC Computers
        • Download the CiscoJabberMac-***.zip file.
        • Open the install_jabber package and accept all prompts to complete the installation. 

Tutorial

Review the video below for how to install and use Jabber.  If you already have Jabber installed, fast-forward to 1:07.   To see how to change settings so your camera is not on by default, fast-forward to 2:45.  

Log In:  Use your identifier as the user name.  You can recover your identifier at myaccount.utrgv.edu > I forgot my username.

 

Details

Article ID: 103193
Created
Thu 3/26/20 12:36 PM
Modified
Mon 10/12/20 4:04 PM