UTRGV uses Microsoft Multifactor Authentication (MFA) to keep accounts secure.
Microsoft MFA is being implemented for UTRGV resources in phases (to be communicated). You may be prompted to authenticate using MFA at UTRGV sites including but not limited to (Office 365, ASSIST, Peoplesoft, VPN, password reset, etc). The steps below outline how to log in depending on your selected default method.
Update your authentication methods and default sign‑in methods
Review sign-in instructions for a particular method or scroll down to see all:
Default Method: Microsoft Authenticator App Notification
Prompt that will appear on browser when signing in will present a number:
A push notification will be sent to your mobile device to enter the number:
Enter the code from the notification prompt sent to your mobile phone to sign in.
Default Method: Microsoft Authenticator App Code
Prompt that will appear on browser when signing in:
Open the Microsoft Authenticator app and tap/select your UTRGV Account and a code will be displayed. A new code is generated every 30 seconds even when your device doesn't have internet access.
Enter the code from your mobile device's Microsoft Authenticator App and click Verify/Ok to sign in.
Default Method: Phone Call
Prompt that will appear on browser when signing in:
You will receive a phone call from Microsoft. Answer the phone call and press # to sign in.
Default Method: Phone Text
Prompt that will appear on browser when signing in:
You will receive a text message from Microsoft with a code :
Enter the code from text message and click Verify/OK to sign in.
If additional help is needed, contact the IT Service Desk.
You may visit the IT Service Desk in person:
Edinburg: EACSB 1.102N (near the back door)
Brownsville: BMAIN 1.212A (near the U Central tower)
Monday - Friday, 8:00 a.m. - 4:45 p.m.
Closed on University Holidays
Or call (956) 665-2020 or (956) 882-2020 (Please call when you are at a computer.)
Option 4 - School of Medicine IT support
Option 5 - IT Service Desk
IMPORTANT:
DO NOT APPROVE AUTHENTICATOR NOTIFICATIONS THAT YOU DID NOT REQUEST. DO NOT PROVIDE AN MFA CODE TO ANYONE. HACKERS MAY ASK FOR A CODE VIA TEXT, PHONE, OR EMAIL - DO NOT PROVIDE IT. INFORMATION TECHNOLOGY STAFF WILL NEVER ASK FOR A CODE.
