How to Sign In Using Microsoft MFA

UTRGV uses Microsoft Multifactor Authentication (MFA) to keep accounts secure.

Microsoft MFA is being implemented for UTRGV resources in phases (to be communicated). You may be prompted to authenticate using MFA at UTRGV sites including but not limited to (Office 365, ASSIST, Peoplesoft, VPN, password reset, etc). The steps below outline how to log in depending on your selected default method. 

Click here to register or update your authentication methods and default Sign-in method.

See sign-in instructions for a particular method or scroll down to see all:

 


Default Method: Microsoft Authenticator App Notification

Prompt that will appear on browser when signing in:

microsoft app sign in image

A push notification will be sent to your mobile device:

phone notification

Approve the notification prompt sent to your mobile phone to sign in. 
 


Default Method: Microsoft Authenticator App Code

Prompt that will appear on browser when signing in:

browser code notification

For Forticlient you will see this prompt:

forticlient code window

Open the Microsoft Authenticator app and select your UTRGV Account:

phone app image 

Enter the code from your mobile device's Microsoft Authenticator App and click Verify/Ok to sign in.

browser code login  OR forticlient entering code window

 


Default Method: Phone Call

Prompt that will appear on browser when signing in:

browser phone call

You will receive a phone call from Microsoft. Answer the phone call and press # to sign in. 
 


Default Method: Phone Text 

Prompt that will appear on browser when signing in:

browser text phone notification

For Forticlient you will see this Prompt:

forticlient code window

 

You will receive a text message from Microsoft with a code :

text message example

Enter the code from text message and click Verify/OK to sign in.

text browser  OR forticlient entering code window

 

If additional help is needed, contact the IT Service Desk

  • If possible, visit the IT Service Desk.  Your identification will need to be verified, so in-person assistance is easier.

Edinburg:  EACSB 1.102N (near the back door)
Brownsville:  BMAIN 1.212A (near the U Central tower)
Monday - Friday, 8:00 a.m. - 4:45 p.m.
Closed on University Holidays

  • Call (956) 665-2020 or (956) 882-2020. 
    Option 4 - School of Medicine support
    Option 5 - IT Service Desk

 

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