GlobalProtect On Demand VPN for Windows

IMPORTANT:  UTRGV-owned Windows laptops receive GlobalProtect Always On by default (replacing DirectAccess).  


Supported Operating Systems

The GlobalProtect On Demand VPN app will work on Windows 10 and 11.
 

Download the App

  1. Point your browser to https://myvpn.utrgv.edu. You will be prompted to sign in.  Enter your UTRGV Email Address and Password.

Image of UTRGV log in screen

  1. After successfully entering your password, complete the Multifactor Authentication (MFA) prompt. 
     
  2. Once you successfully logged in, select the Windows 64 bit GlobalProtect agent option.  The file will begin downloading to your default download location.
    image of the download selection

Install the App

  1. Once the GlobalProtect Windows app has successfully downloaded, open the GlobalProtect64 file from your download location. 
     
  2. When prompted to install GlobalProtect, select Next.

image of Welcome to the GlobalProtect Setup Wizard screen

  1. Start installation, select Next.

Image of select installation folder

  1. Confirm installation, select Next.

image of the Confirm Installation screen

  1. If prompted by a User Account Control window to allow this app to make changes to your device, select Yes.
     
  2. You will be notified after the installation is successful. Select Close once the installation has finalized.

image of the Installation Complete screen
 

Create a VPN Connection

  1. Once the app has been installed, the Global Protect icon will appear in the System Tray at the bottom right (image of a globe).  If you don’t see the icon, click on the up arrow to show hidden icons.  Click the icon to set up the VPN connection. Enter myvpn.utrgv.edu as the portal address and select Connect. The portal address will be retained for future connections.

image of up arrow in system tray at bottom right (near the time)      image of the Connect screen with myvpn.utrgv.edu in the portal address field.

  1. A new window will open and you will be prompted to sign in.  Enter your UTRGV Email Address and password.   

image of UTRGV login screen
 

  1. After successfully entering your password, complete the Multifactor Authentication (MFA) verification.  GlobalProtect On Demand uses your default Multifactor Authentication (MFA) sign-in method.  Click here to update your authentication methods and default sign-in method.
     
  2. Upon successful authentication, the GlobalProtect app will show the status of Connected. If you wish to disconnect, please select Disconnect. 

image of Connected screen

 

Periodic Upgrades

When a new version is available you will be notified when you log in to the GlobalProtect app. It's important to accept all updates.

  1. Select Yes when you receive notice that an update is available. This will download the new version of GlobalProtect. 

Image of new version available prompt notice

  1. When prompted, select Yes to start the installation.

image of prompt informing that the update is ready to install

  1. Select the GlobalProtect icon on the System Tray at the bottom right (image of a globe) and select Connect.  If you don’t see the icon, click on the up arrow to show hidden icons.

image of globe icon that appears in the system tray (bottom right, near the time)    image of up arrow in system tray to show hidden icon

  1. After you click on the GlobalProtect icon, select Connect.

  image of not connected screen

  1. If prompted to log in, enter your UTRGV Email Address and password and complete the MFA prompt. 
     

Additional Information

  • The connection will automatically disconnect after 10 hours.
  • Verify that you are connected to the Internet before using the GlobalProtect app.  You must be connected to a known and pre-established internet connection for On Demand VPN to work.
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