Get Started with Duo Mobile - Enroll for Duo Mobile and Install the App

Tags duo-mobile

Existing Duo Mobile User - New/Replacement Phone  

If you have used Duo Mobile in the past and just need to add DUO Mobile to a new phone (with the same phone number), view this article.

Brand New Duo Mobile User - Enroll in Duo 

Information from PeopleSoft is used to automatically enroll employee’s mobile phone numbers into DUO Mobile.  If you have not activated your Duo Mobile account, you may need to update your mobile phone number in PeopleSoft using the instructions below.  Once your account has a mobile number associated with it in PeopleSoft, the next day you should receive an email with instructions on how to activate your Duo Mobile account. The email will be from UTRGV The subject of the email is, “Duo Mobile Activation - Complete your setup today!”  The Duo Mobile Activation email is sent weekly until your Duo Mobile account is activated.   

Two-factor authentication is needed to access the following resources:

  • Access to VPN.
  • Access to PeopleSoft from a location outside of a UTRGV campus. 
  • Access to a terminal server.
  • Access to Remote Desktop to access your UTRGV computer from off campus.
  • Access to email or other Office 365 applications from off campus.

Instructions to update your mobile phone number in PeopleSoft: 

  1. Log into the portal.
  2. Under the Application list, click on the PeopleSoft icon.
  3. From within PeopleSoft:
  • Click on the NavBar (compass icon) at top right, navigate to:
          Navigator > HRMS > Self Service > Personal Information > Personal Details. 
  • From the menu on the left, click on Contact Details.
  • Click on the Mobile number listed.
  • On the resulting pop-up window:
    • Enter your mobile phone number in the area code/###-#### format. For example, 956/555-1212. 
    • Leave the Extension field blank.
    • Click on Save.
  • If you don't see a Mobile number listed, click on the + symbol. On the resulting pop-up window, complete the fields and click on Save.
  1. Look for an email from UTRGV Accounts with the subject line “Duo Mobile Activation - Complete your setup today!”  Your activation email should be received within 24 hours and will contain instructions to complete the setup process. 

How To download Duo Mobile (Recommended): 

  1. Download the Duo Mobile app from your phone's app store (Recommended). 
  2. Allow your mobile device to send PUSH notifications.

Activation Link Expired Message

If you received a Duo Mobile activation link within the last 24 hours and it reports as expired, please remove the Duo Mobile app, restart your device, and reinstall the Duo Mobile app. Then, try to use the activation link again.  When tapping on the activation link, ensure you are selecting to open it with the Duo Mobile app (not your browser). If the issue persists, ensure your device has the correct date, time, and time zone.


Note: for STUDENTS that require DUO access for courses utilizing VPN. The instructor for the course would need to submit a IT Service Request with an attached list of student email addresses and corresponding cell phone number so they can be enrolled. 

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