Use the “Report Incident” link to report technical issues associated with the electronic access control system or if access to a door that you previously had access to is not working. All requests for new electronic access should be submitted using the iShop requisition process.
Examples include:
- Door scheduled to unlock at a certain time has not unlocked.
- The card reader does not beep or flash its lights green after swiping your UTRGV ID card or tapping your proximity card.
- A door should be secured but it is not.
- An electronic lock is not working and access to area is denied.
Physical issues with doors should still be reported to Facilities by submitting a TMA work order. Please note this link will only work when on campus or when connected to the virtual private network (VPN).