Ask COLTT

Note: Before submitting a case, please explore our  COLTT Knowledgebase for more information and documentation. You can use the search field at the top-right or ask the chatbot at the lower-right for assistance.

General Support (Create Case)

Use this form to create a general request or report any incident with Brightspace, Panopto, or any other supported technology.

Unofficial Brightspace Enrollment Request

This form allows faculty and staff to request enrollments for users not officially listed in ASSIST or to enroll users in organizations. For more information, please refer to our Enrollment policies.

Temporary Account Request

This form aims to request a temporary account for new faculty hires who don’t have access to their UTRGV account yet. Faculty will get access to the LMS via a temporary account until their official UTRGV account is created. Once their official account is created, the temporary account will be disabled.

Course Copy Request

The purpose of our course copy request form is to aid faculty with this service. Course copy allows our department to copy content from one course to another.  If interested in completing your own course copy request, please visit our department's Course Copy Resource.

Course Merge Request

The purpose of this form is to request that two or more courses be merged within the Learning Management System. Course merge combines multiple sections into one course, making one course the Parent Course and the rest Child Courses. We recommend merging courses at the beginning of the semester before student submissions.

Course mergers will NOT be approved if students have submitted coursework. For more information, visit our department's Course Merge Resources.

New Organization Request

This form is used to request the creation of a new organization in Brightspace, our Learning Management System (LMS). An organization serves as a dedicated space for accessing documents, sharing resources, and collaborating with other participants in a secure, access-controlled environment.

For more information, refer to our Brightspace Organizations support article.

Archived Course Access Request

The purpose of this form is to request read-only access to archived courses from past semesters that are not currently available in Brightspace. Approved access allows users to view and retrieve course content, enrollment records, grades, and student submissions.

Please note: If you need to transfer course material to Brightspace, please submit a request through our Course Copy Request service form instead. 

You can also refer to our course restore options support article for more information.