Guest Accounts

What Is It?

Guest Accounts are available for short-term visitors to UTRGV campuses who aren’t active students, faculty, or staff. These accounts grant access to classroom computers, computer labs, and Eduroam (WiFi). Requests are processed 2 business days before the event. For additional services or extended visits, guests should request a Sponsored Account.
Important: The account requester must keep records of guest names and contact details per UT165 Section 5, Standards 2 and 4.

If logging into a UTRGV PC for a first time with a guest account a wired (Ethernet) connection must be established. 

If Wi-Fi is required for a large group, such as during a conference, please request access to the Guest Wireless Network

Who Is Eligible to Use It?

Staff, Faculty

Steps to Request

  1. Select the blue Request Service button on this page.
  2. Title: Provide a descriptive title for the request.
  3. Requestor’s Email: Enter the email address of the person making the request.
  4. Contact #: Specify a phone number where the requestor can be reached.
  5. Number of Guest Accounts: Indicate the total number of guest accounts needed.
  6. Services Guest Account Needs Access To: List the specific services (such as classroom computers, computer labs, or WiFi) required for the guest account.
  7. Full Details and Justification: Provide additional context or reasons for the request.

Service Availability and How to Get Support

  • Request Processing: Requests are processed within 2 business days before the event.

  • Guest Account Duration: By default, Guest Accounts are valid for two weeks. To extend access up to four weeks, please submit an IT Service Request with the list of accounts needing extended access.

  • Service Availability: 24/7.

  • Support: For additional assistance, contact the IT Service Desk at (956) 665-2020. Support Hours: Monday – Friday, 8:00 AM to 4:45 PM.

Related Articles

Request a Person of Interest (Sponsored) Account