What Is It?
Guest Accounts are available for short-term visitors to UTRGV campuses who aren’t active students, faculty, or staff. These accounts grant access to classroom computers, computer labs, and Eduroam (WiFi). Requests are processed 2 business days before the event. For additional services or extended visits, guests should request a Sponsored Account.
Important: The account requester must keep records of guest names and contact details per UT165 Section 5, Standards 2 and 4.
If logging into a UTRGV PC for a first time with a guest account a wired (Ethernet) connection must be established.
If Wi-Fi is required for a large group, such as during a conference, please request access to the Guest Wireless Network
Who Is Eligible to Use It?
Staff, Faculty
Steps to Request
- Select the blue Request Service button on this page.
- Title: Provide a descriptive title for the request.
- Requestor’s Email: Enter the email address of the person making the request.
- Contact #: Specify a phone number where the requestor can be reached.
- Number of Guest Accounts: Indicate the total number of guest accounts needed.
- Services Guest Account Needs Access To: List the specific services (such as classroom computers, computer labs, or WiFi) required for the guest account.
- Full Details and Justification: Provide additional context or reasons for the request.
Service Availability and How to Get Support
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Request Processing: Requests are processed within 2 business days before the event.
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Guest Account Duration: By default, Guest Accounts are valid for two weeks. To extend access up to four weeks, please submit an IT Service Request with the list of accounts needing extended access.
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Service Availability: 24/7.
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Support: For additional assistance, contact the IT Service Desk at (956) 665-2020. Support Hours: Monday – Friday, 8:00 AM to 4:45 PM.
Related Articles
Request a Person of Interest (Sponsored) Account