Initial setup instructions:
For accounts created after March 31, 2021, your mobile number was registered as an MFA sign-in method during the account activation process. If you are a returning student or have never registered for MFA, refer to this help Article.
Update Your Sign-in Methods and Test Using MFA
Test MFA and verify your Sign-in methods at http://mysignins.microsoft.com/security-info. Please ensure you have added a mobile phone number. Having the Authenticator app as your only sign-in method is not recommended.
Using MFA
Once you have registered sign-in method(s) for MFA, review the sign-in instructions.
New Phone Number or New Alternate Email Address
If you have the Authenticator app, see this article on how to update your phone number or alternate email address. If you changed your phone number and do not have the Authenticator app, please contact the IT Service Desk (see contact info below). Both United States and international phone numbers can be registered as an MFA sign-in method.
Install or Reinstall the Authenticator App (New Phone or Phone Reset)
Instructions to install or re-install the Authenticator app. This allows you to receive Authenticator app notifications that you must "Approve." Or, obtain a one-time passcode by opening the Authenticator app and tapping your account. Note, that the app generates a new code every 30 seconds, even when your device does not have Internet access.
Multifactor Authentication cannot be removed from your account.
Additional Help
If possible, visit the IT Service Desk. Your identification will need to be verified, so in-person assistance is easier.
Edinburg: ECCTR Lobby (next to the EMAGC building)
Brownsville: BMAIN 1.212A (near the U Central tower)
Monday - Friday, 8:00 a.m. - 4:45 p.m.
Closed on University Holidays
Call (956) 665-2020 or (956) 882-2020 (Please call when you are at a computer.)
Option 4 - School of Medicine support
Option 5 - IT Service Desk
IMPORTANT: DO NOT APPROVE AUTHENTICATOR NOTIFICATIONS THAT YOU DID NOT REQUEST. DO NOT PROVIDE AN MFA CODE TO ANYONE. HACKERS MAY ASK FOR A CODE VIA TEXT, PHONE, OR EMAIL - DO NOT PROVIDE IT. INFORMATION TECHNOLOGY STAFF WILL NEVER ASK FOR A CODE.
