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UTRGV passwords expire every 365 days. View the video or text instructions below to reset your password at https://myaccount.utrgv.edu.
1. Go to https://myaccount.utrgv.edu and select Reset Password or Unlock Account.
![image of the Reset Password or Unlock Account option](https://support.utrgv.edu/TDClient/1849/Portal/Shared/FileOpen?AttachmentID=e42d0535-a8a1-4e81-8ac8-382cf6f78cbd&ItemID=79943&ItemComponent=26&IsInline=0)
2. Enter your UTRGV email address and the CAPTCHA characters. Then, select Next.
![image of entering your email address and CAPTCHA characters](https://support.utrgv.edu/TDClient/1849/Portal/Shared/FileOpen?AttachmentID=5ffc4366-1307-420e-b938-dcd860875db3&ItemID=79943&ItemComponent=26&IsInline=0)
3. Select the appropriate option and select Next.
![image of account recovery options - I forgot my password, or I know my password, but still can't sign in (unlock)](https://support.utrgv.edu/TDClient/1849/Portal/Shared/FileOpen?AttachmentID=caa80523-3350-4ce1-b30d-c60f82bb17b9&ItemID=79943&ItemComponent=26&IsInline=0)
4. Select the desired verification method and complete the prompts on the right side.
![image showing the list of verification methods available](https://support.utrgv.edu/TDClient/1849/Portal/Shared/FileOpen?AttachmentID=3c059035-ca85-4798-bd2b-28f9a97c0ca7&ItemID=79943&ItemComponent=26&IsInline=0)
5. If you selected “I forgot my Password” on the prior page, you will be prompted to enter a new password twice and select Next.
![Image of prompt to enter a new password](https://support.utrgv.edu/TDClient/1849/Portal/Shared/FileOpen?AttachmentID=dfdd0e13-a3bb-47e8-888c-a707dfb52742&ItemID=79943&ItemComponent=26&IsInline=0)
Note the UTRGV password complexity requirements:
- You cannot include any name (yours or someone else's). You may see "internal server error" if a name is included in your password. If you have a failed attempt, try again with an incognito/private window using a completely different password.
- You cannot use any of your previous passwords again.
- Length must be at least 10 characters.
- Password must meet 3 of the following:
- Minimum 1 English uppercase
- Minimum 1 English lowercase
- Minimum 1 digit (0-9)
- Minimum 1 special character
Special characters that are allowed:
' ~ ! # $ ^ ( ) _ + - = { } | [ ] \ : ; > ? , . /
For example: S+rOngP4sswOrd
If you selected “I know my password, but still can’t sign in” on the prior page, you will see the following:
![Image of success account unlock](https://support.utrgv.edu/TDClient/1849/Portal/Shared/FileOpen?AttachmentID=2ece527a-6549-44f1-861f-f121b1f558ed&ItemID=79943&ItemComponent=26&IsInline=0)
Important!
Please take a moment to visit the MySign-Ins page to ensure your authentication methods are accurate and complete.
Information about available authentication methods.
How to Sign in Using Microsoft Multi-factor Authentication (MFA)
Account FAQs
For Frequently Asked Questions (account activation and deactivation, account recovery, accessing email, etc), select an option below.