Procedures to Take Your Desktop Computer Off Campus

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  • Get approval to use university computer - Obtain approval from your supervisor to use your UTRGV desktop computer off-campus.

    • Have DirectAccess policy added to your computer - Submit a Service Request to have DirectAccess added to your desktop computer.  Ensure you include the computer name in the Service Request.  The computer name can be obtained from the locked screen (press Win + L simultaneously to lock the computer screen).  DirectAccess creates a VPN connection to the campus network automatically upon log-in without the need to use FortiClient.
    • Install Software updates - Please restart your computer and let it sit a while to ensure it receives all the latest updates.  If the computer has not been restarted in a long time, this could take a while (up to 60 minutes).
    • Install Software - Ensure all software needed is installed. Please visit the Software Center to see a list of applications that are available to you. Special software that was purchased by an office should be obtained through that office.
    • Complete Asset Transfer - Please use the Asset Transfer process to change the location of an asset from your office to your home or remote work location.  
  • Disconnect computer - If you need assistance disconnecting it, please open a Service Request with the IT Service Desk. Enter “Help Disconnecting Computer” in the Short Description field.  Note that all computer cable connectors are keyed for easy reconnecting.
  • Get IT Equipment kit (if needed) - If you need a piece of equipment such as a headset, wi-fi adapter, and power surge strip, please open a Service Request with the IT Service Desk. Enter “Equipment Kit Needed” in the Short Description field.  
  • Test Audio / Visual Equipment - Conduct a remote test to ensure that your remote internet, webcam, speakers, and/or microphone are working properly and that you can connect to UTRGV resources. When participating in conference calls through Zoom or Skype, if you do not have a microphone or webcam, please call into the conference call numbers provided using your land or mobile phone. You can also host or join a Zoom Meeting using your mobile phone using the camera and headphones.

Additional Resources for Working Remotely - Staff and Faculty


Article ID: 102719
Tue 3/24/20 10:47 AM
Fri 10/2/20 4:46 PM