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Services or Offerings?
UTRGV Account Management (Self-Service)
  1. Services
  2. Information Technology
  3. Information Security
  4. Identity and Access Management
Self-service account management allows current UTRGV students, faculty, and staff to manage their UTRGV account online from any computer at any time.
Sponsored Accounts
  1. Services
  2. Information Technology
  3. Information Security
  4. Identity and Access Management
Sponsored accounts are available to those visiting a UTRGV campus for more than two weeks, and who need elevated access to UTRGV resources beyond those found in event Guest Accounts.
Privileged Account Request
  1. Services
  2. Information Technology
  3. Information Security
  4. Identity and Access Management
Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).
Guest Accounts
  1. Services
  2. Information Technology
  3. Information Security
  4. Identity and Access Management
Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.
Softphone Applications
  1. Services
  2. Information Technology
  3. End Point Computing
  4. Telephony
Create new Jabber softphone accounts and extensions.
Voice Mail
  1. Services
  2. Information Technology
  3. End Point Computing
  4. Telephony
Create new voicemail accounts, troubleshoot issues with voicemail, such as voicemail not going to email, etc.
Contact Center
  1. Services
  2. Information Technology
  3. End Point Computing
  4. Telephony
Troubleshoot all telephony issues with the call center's UCCX software (Finesse, Verba - call recording, SocialMiner - chat, SMP - supervisor management portal, reporting). Create New accounts
eFax
  1. Services
  2. Information Technology
  3. End Point Computing
  4. Telephony
Electronic fax service.
Departmental Email
  1. Services
  2. Information Technology
  3. Communication and Collaboration
  4. Email and Calendars
Request a new departmental email