Popular Services
Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.
Request service such as software, network line, Enterprise Resource Planning (ERP) applications, etc.
Obtain authorization for the use of software not listed as permissible at UTRGV. If you plan to purchase software, follow the Software Assessment process before using university funds.
This form allows UTRGV users to request general support or to report issues related to Brightspace or other supported instructional technologies, including Respondus Lock Down Browser, Panopto, and more.
Reimage a computer or remove old user profiles.
Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.
Form to report an issue with EXISTING hardware, software, or resource.
This form is for faculty or staff requesting departmental use of software already approved, in use by another department, and listed in the software directory.
Approval allows use of the software but does not provide licenses. The process approves software usage for the requesting department.
Check your website for broken hyperlinks, misspellings, and load times for mobile devices. Ensure website complies with State and Federal laws on accessibility.
Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.
This form allows faculty and staff to request Brightspace enrollments for UTRGV users who are not officially listed in ASSIST, or to enroll users in Brightspace organizations.
Please Note: For official ASSIST courses, the Student role is only available to users who are officially enrolled. Auditing a course does not grant access to online platforms such as Brightspace, nor does it permit participation in exams, graded assignments, or class discussions. For more information, please refer to our Enrollment policies.
This form allows faculty to request assistance with transferring course content from one course to another. Faculty can also complete their own course copies at any time, provided they have the necessary access to both courses in Brightspace.
Important Notice: Course Copy Requests must be submitted no later than one week before the official start of the semester. Requests received after the deadline will require the faculty to use the alternative option. Faculty may complete their own course copy at any time. For steps on how to complete a course copy on your own, please refer to our Course Copy Resource.
Gather information to complete the Security Exception form.
Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).
Athena Access and Service Requests including FlexScanMD, MaxRVU, and OpalRad PAC. Access to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.
Use this form to request new or additional technical services specific to the Police Department. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
Support for video conferencing services including Zoom, Teams and ITV Meetings.
Use this form to report technical issues with the campus electronic access control system. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
Request software license support for a software title that is on the authorized directory. https://my.utrgv.edu/group/myutrgv/software-inv...
Sanitize (remove/destroy files) computer hard drives before sending to surplus.
This form and process govern requests for non-standard computing equipment used in special projects or when budget constraints necessitate alternatives, ensuring compliance with university, state, and federal policies.
Service provided by RBC employees for event support or general service requests for meeting/conference room reservations, facility work orders, access card/key requests, maintenance requests, surplus requests, event parking requests, print services, etc.
Image and video bulletin content on campus-wide TV monitors of upcoming events, student activities, and news.