Popular Services
Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.
This form allows UTRGV users to request general support or to report issues related to Brightspace or other supported instructional technologies, including Respondus Lock Down Browser, Panopto, and more.
Obtain authorization for the use of software not listed as permissible at UTRGV. If you plan to purchase software, follow the Software Assessment process before using university funds.
Request service such as software, network line, Enterprise Resource Planning (ERP) applications, etc.
This form allows faculty and staff to request Brightspace enrollments for UTRGV users who are not officially listed in ASSIST, or to enroll users in Brightspace organizations.
Please Note: For official ASSIST courses, the Student role is only available to users who are officially enrolled. Auditing a course does not grant access to online platforms such as Brightspace, nor does it permit participation in exams, graded assignments, or class discussions. For more information, please refer to our Enrollment policies.
This form allows faculty to request assistance with transferring course content from one course to another. Faculty can also complete their own course copies at any time, provided they have the necessary access to both courses in Brightspace.
Important Notice: Course Copy Requests must be submitted no later than one week before the official start of the semester. Requests received after the deadline will require the faculty to use the alternative option. Faculty may complete their own course copy at any time. For steps on how to complete a course copy on your own, please refer to our Course Copy Resource.
Reimage a computer or remove old user profiles.
Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.
A Course merge combines multiple course sections into a single, unified course. In this process, one course will be designated as the Parent Course, while the other sections will be designated as Child Courses.
In a merged course, students will only see the Parent Course information. It is recommended that instructors notify students once the merge is complete and provide clear instructions to access the Parent Course.
Important Note: Course merge request must be submitted at least one week before the official start of the semester and before any student submissions are made.
This form aims to request a temporary Brightspace account for new faculty and staff hires who don’t have access to their UTRGV account yet. Faculty will get access to the Learning Management System via a temporary account until their official UTRGV account gets created. Once their official account is created, the temporary account will be disabled.
This form allows faculty to request read-only access to archived courses from past semesters that are not currently available in Brightspace. Approved access allows users to view and retrieve course content, enrollment records, grades, and student submissions.
Please note: If you need to transfer course material to Brightspace, please submit a request through our Course Copy Request service form instead.
For more information about course retention and archival timelines, refer to the Course Removal and Migration Policy.
Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.
Use this form to report technical issues with the campus electronic access control system. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
This form is for faculty or staff requesting departmental use of software already approved, in use by another department, and listed in the software directory.
Approval allows use of the software but does not provide licenses. The process approves software usage for the requesting department.
Use this form to request new or additional technical services specific to the Police Department. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
Support for video conferencing services including Zoom, Teams and ITV Meetings.
Request software license support for a software title that is on the authorized directory. https://my.utrgv.edu/group/myutrgv/software-inv...
Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).
Gather information to complete the Security Exception form.
Sanitize (remove/destroy files) computer hard drives before sending to surplus.
This form is used to request the creation of a new organization in Brightspace, our Learning Management System (LMS). An organization serves as a dedicated space for accessing documents, sharing resources, and collaborating with other participants in a secure, access-controlled environment. For more information, refer to our Brightspace Organization support article.
Note: Please allow 1-3 business days for this request to be completed.
Athena Access and Service Requests including FlexScanMD, MaxRVU, and OpalRad PAC. Access to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.
The UTRGV Calendar is an interactive and mobile-friendly calendar that allows the UTRGV community (students, faculty, staff, and the public) to publish and browse university events.
Use this form to request new or additional services from the Division of Research. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.