Popular Services
Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.
Request service such as software, network line, Enterprise Resource Planning (ERP) applications, etc.
Obtain authorization for the use of software not listed as permissible at UTRGV. If you plan to purchase software, follow the Software Assessment process before using university funds.
This form aims to report any issues related to the LMS or any additional supported technology such as Respondus, Panopto, etc
Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.
Reimage a computer or remove old user profiles.
Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).
The purpose of our course copy request form is to aid faculty with this service. Course copy allows our department to copy content from one course to another. If interested in completing your own course copy request, please visit our department Course Copy Resource
Request software license support for a software title that is on the authorized directory. https://my.utrgv.edu/group/myutrgv/software-inv...
Sanitize (remove/destroy files) computer hard drives before sending to surplus.
Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.
Gather information to complete the Security Exception form.
The purpose of this form is to request two or more courses to be merged within the Learning Management System. Course merge combines multiple sections into one course, making one course the Parent Course and the rest Child Courses. We recommend merging courses at the beginning of the semester before student submissions. Course mergers will NOT be approved if students have submitted coursework.
Use this form to request new or additional technical services specific to the Police Department. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
This form will be used when a department would like to use a software that is approved, currently in use by a different department, and listed in the software directory.
This form allows faculty and staff to request enrollments for users not officially listed in ASSIST or to enroll users in organizations. For more information, please refer to our Enrollment policies.
Note: For official ASSIST courses, the student role requires active enrollment
This form is used to request the creation of a new organization in Brightspace, our Learning Management System (LMS). An organization serves as a dedicated space for accessing documents, sharing resources, and collaborating with other participants in a secure, access-controlled environment. For more information, refer to our Brightspace Organizations support article.
Note: please allow 1-3 business days to complete this request.
Form to report an issue with EXISTING hardware, software, or resource.
This form will be used to request instructional design assistance in online/hybrid courses.
Lends laptops to employees traveling abroad to a high-risk country on official University business.
Support for video conferencing services including Zoom, Teams and ITV Meetings.
Use this form to request new or additional services from the Division of Research. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.