Popular Services
Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.
Request service such as software, network line, Enterprise Resource Planning (ERP) applications, etc.
Obtain authorization for the use of software not listed as permissible at UTRGV. If you plan to purchase software, follow the Software Assessment process before using university funds.
Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.
Reimage a computer or remove old user profiles.
Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.
Request software license support for a software title that is on the authorized directory. https://my.utrgv.edu/group/myutrgv/software-inv...
Support for video conferencing services including Zoom, Teams and ITV Meetings.
Use this form to request new or additional technical services specific to the Police Department. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
Gather information to complete the Security Exception form.
Athena Access and Service Requests including FlexScanMD, MaxRVU, and OpalRad PAC. Access to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.
This form is designed to submit requests for translation of institutional materials. It covers documents such as website content, marketing materials, regulatory documentation, and other official publications. Please provide detailed information about the materials to ensure accurate and timely translation services.
Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).
Sanitize (remove/destroy files) computer hard drives before sending to surplus.
Form to report an issue with EXISTING hardware, software, or resource.
Use this form to report technical issues with the campus electronic access control system. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
The purpose of our course copy request form is to aid faculty with this service. Course copy allows our department to copy content from one course to another. If interested in completing your own course copy request, please visit our department Course Copy Resource
The purpose of this form is to request the creation of a course shell in Brightspace, our LMS production server. Faculty have the option to choose between an existing course shell or a blank course shell. An existing course shell is a copy of a previously taught course, including its content, settings, and structure. Alternatively, a blank course shell is a new, empty shell with no preloaded content. Faculty must submit this request form to begin designing their courses for the upcoming semester.
Note: By default, the requestor will be enrolled as an instructor in the new course shell. To add more users, Once the course shell request is completed, please submit an Unofficial Course Enrollment Request.
Information Technology (IT) computer labs provide access to a variety of software, applications, and computing resources that support education and research.
This form aims to report any issues related to the LMS or any additional supported technology such as Respondus, Panopto, etc
This form aims to request a temporary account for new faculty hires who don’t have access to their UTRGV account yet. Faculty will get access to the LMS via a temporary account until their official UTRGV account gets created. Once their official account is created, the temporary account will be disabled.
Use this form to request new or additional School of Medicine technical services specific to analytic dashboards, software development, business process automation, data sets, and data warehousing.