Popular Services

Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.

"Due to Covid, remote support will be attempted first, prior to arranging in-person support."

Request service such as software, network line, Enterprise Resource Planning (ERP) applications, etc.

Important Note:
If you are reporting an issue, click https://support.utrgv.edu/TDClient/Requests/Tic... to submit a "Something Broken" ticket.

This Software Assessment request is the starting point to ensuring that, among other things, new software/technology meets technical and security requirements, adequate resources are available, requirements are fully identified, duplication of software on campus is avoided, and timelines are set in the best interest of the University and not necessarily vendor driven. This assessment also leads to more effective and efficient implementations. Please complete this request before initiating the purchasing process and note that upon completion, the Information Technology and/or Information Security Offices may request additional steps or information to be submitted.

Request a new departmental email

Athena Access and Service Requests including FlexScanMD, MaxRVU, and OpalRad PAC. Access to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.

Allows end users to download and install software or applications on their UTRGV-managed computer without requiring Administrator Rights.

Due to Covid, remote support will be attempted first, prior to arranging in-person support.

If you are having trouble with hardware, software or any IT Service let us know what's broken.

Idea/Project Request Favorite Service

Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.

Reimage a computer or remove old user profiles.

Request a NEW File Share. NOTE: Please consider using Office 365 SharePoint when possible.

Guest Accounts Favorite Service

Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.

Support for video conferencing services.

Email group distribution list for targeted communication.

Fast and easy downloading of the latest versions of Windows and VMware software at reduced prices for UTRGV students, faculty, and staff.

Request a NEW SharePoint site in Office 365 to collaborate among teams or groups.

User access request to specified PeopleSoft Financial Management System (FMS) roles.

Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).

Create, manage, distribute, and analyze surveys for University-related business.

Sanitize (remove/destroy files) computer hard drives before sending to surplus.

Duo Registration Favorite Service

Two-Factor Authentication (2FA) security platform.

User access request to specified PeopleSoft Human Capital Management System (HCM) roles.

User access request to specified Banner Student Information System roles.

Self-service account management allows current UTRGV students, faculty, and staff to manage their UTRGV account online from any computer at any time.

The myUTRGV campus portal is a one-stop gateway to all major campus services and Single Sign-on (SSO) to important applications like University email, ASSIST, Blackboard, PeopleSoft, etc.

IT Administrative Request