Popular Services
Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.
Request service such as software, network line, Enterprise Resource Planning (ERP) applications, etc.
Obtain authorization for the use of software not listed as permissible at UTRGV. If you plan to purchase software, follow the Software Assessment process before using university funds.
Reimage a computer or remove old user profiles.
Athena Access and Service Requests including FlexScanMD, MaxRVU, and OpalRad PAC. Access to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.
Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.
Request software license support for a software title that is on the authorized inventory. https://my.utrgv.edu/group/myutrgv/software-inv...
Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.
Sanitize (remove/destroy files) computer hard drives before sending to surplus.
Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).
Use this form to request new or additional technical services specific to the Police Department. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
Gather information to complete the Security Exception form.
Support for video conferencing services including Zoom, Teams and ITV Meetings.
Form to report an issue with EXISTING hardware, software, or resource.
Use this form to request new or additional services from the Division of Research. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
Domain trusting between universities and government agencies
Use this form to report technical issues with the campus electronic access control system. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
This form is used to request an exception to the standard computer provided by the Computer Refresh Program.
Please use this form to whitelist any external email sender.
Request for Access to UTRGV Resources for On-Demand VPN Users
Use this form to request new or additional School of Medicine technical services specific to analytic dashboards, software development, business process automation, data sets, and data warehousing.
IT Training is listed in UTRGV Training Services and IT Training Self-Service Knowledge Base Articles.