Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.
"Due to Covid, remote support will be attempted first, prior to arranging in-person support."
Request service such as software, network line, Enterprise Resource Planning (ERP) applications, etc.
If you are reporting an issue, click https://support.utrgv.edu/TDClient/Requests/Tic... to submit a "Something Broken" ticket.
This Software Assessment request is the starting point to ensuring that, among other things, new software/technology meets technical and security requirements, adequate resources are available, requirements are fully identified, duplication of software on campus is avoided, and timelines are set in the best interest of the University and not necessarily vendor driven. This assessment also leads to more effective and efficient implementations. Please complete this request before initiating the purchasing process and note that upon completion, the Information Technology and/or Information Security Offices may request additional steps or information to be submitted.
Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.
Reimage a computer or remove old user profiles.
Request a new departmental email
Sanitize (remove/destroy files) computer hard drives before sending to surplus.
Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).
Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.
Use this form to request new or additional technical services specific to the Police Department. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
Request for Access to UTRGV Resources for On-Demand VPN Users
Gather information to complete the Security Exception form.
Athena Access and Service Requests including FlexScanMD, MaxRVU, and OpalRad PAC. Access to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.
Provide services to IT employees for supplies, equipment, etc. in ishop.
A Virtual Machine (VM) Server mimics a physical hardware server's actions and is capable of performing as if it was an entirely separate server. The Office of Faculty and Research Support Services provides faculty and researchers Virtual Machine (VM) Servers to host applications and services that are needed as part of their research.
The myUTRGV campus portal is a one-stop gateway to all major campus services and Single Sign-on (SSO) to important applications like University email, ASSIST, Blackboard, PeopleSoft, etc.
Provide services to IT employees for submitting travel reimbursement requests in ishop.
Allows end users to download and install software or applications on their UTRGV-managed computer without requiring Administrator Rights.
Email group distribution list for targeted communication.
User access request to specified Banner Student Information System roles.
Support for video conferencing services including Zoom, Teams and ITV Meetings.
Due to Covid, remote support will be attempted first, prior to arranging in-person support.
If you are having trouble with hardware, software or any IT Service let us know what's broken.
Use this form to report technical issues with the campus electronic access control system. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
Use this form to request new or additional School of Medicine technical services specific to analytic dashboards, software development, business process automation, data sets, and data warehousing.
Provide services to IT employees for submitting asset surplus & transfers in PS.