Services A-Z (119)
Information Technology / Infrastructure
Microsoft Active Directory Services
Information Technology / IT Professional Services / Enterprise Systems
Administrative system continuity, issue resolution, business reporting, data extractions, configuration/development of new functionality, and maintenance for Enterprise Resource Planning (ERP) systems and custom-built applications.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide annual reports or surveys from the university and outside institutions, such as Educuase, Gartner, etc.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide first point of contact to the outside community in answering the universities main phone lines and transfer to appropriate individual or department. IT Employees process when coming in late or absent to call 665-3300; we in turn notify supervisor and department. Same is done when the employee returns to campus.
Information Technology / IT Professional Services / Enterprise Systems
Management and technical support for third-party applications including installing, updating, and troubleshooting.
Information Technology / IT Professional Services / Enterprise Systems
Analysis used to increase the efficiency and effectiveness of a process by assessing how well it achieves its end goal.
Information Technology / Communication and Collaboration / Email and Calendars
Departmental calendars are available to post events specific to a department. Events can be posted using a web-based interface for display on the departmental website.
Information Technology / Teaching and Learning / Classroom Technology and Support
Classroom Multimedia Technology Support provides rapid-response technical support and audio-visual equipment maintenance in all classrooms, lecture halls, conference rooms, and other meeting locations on all UTRGV campuses.
Information Technology / Teaching and Learning / Classroom Technology and Support
Training on classroom multimedia technology and equipment.
Information Technology / Clinicals
Athena Access and Service Requests including FlexScanMD, MaxRVU, and OpalRad PAC. Access to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.
Information Technology / Teaching and Learning / Classroom Technology and Support
Information Technology (IT) computer labs provide access to a variety of software, applications, and computing resources that support education and research.
Information Technology / Administrative and Business / Revenue System Management
Web-based Conference/Event/Course Registration and Payment system (ePay).
Information Technology / End Point Computing / Telephony
Troubleshoot all telephony issues with the call center's UCCX software (Finesse, Verba - call recording, SocialMiner - chat, SMP - supervisor management portal, reporting). Create New accounts
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to IT departments with contracts to be set up in ishop.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to pay with a credit card for approved training registrations and other items from CIO cost centers.
Information Technology / Infrastructure
Data Center Hosted hardware services
Information Technology / Infrastructure
Data Center Monitoring software used to monitor infrastructure.
Information Technology / Infrastructure
Data Center Networking services
Information Technology / Information Security / Data and Network Security
Data Center Security resolution
Information Technology / Infrastructure
The University of Texas Rio Grande Valley (UTRGV) hosted database services.
Information Technology / Communication and Collaboration / Email and Calendars
Request a new departmental email
Information Technology / Administrative and Business / Document Imaging System Management
Request to set up application and procedures for the electronic capture of documents (ImageNow).
Information Technology / Information Security / Identity and Access Management
If your UTRGV issued computer needs to have direct access due to working remotely, an IT Service Request will need to be submitted. Please include the computer name in the Service Request.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services for IT employees WFH to pick up mail, equipment, etc.
Information Technology / Information Security / ISO Security Office
Domain trusting between universities
Information Technology / End Point Computing / Telephony
Electronic fax service.
Information Technology / Teaching and Learning / Technology Training
E-Learn offers online professional development courses in a wide variety of fields.
Information Technology / Information Security / Identity and Access Management
Please follow all HR guidelines if you are separating from the University. This includes retirements, transferring of departments and separation from the University. IT Access Administration staff will assist in deprovisioning access to UTRGV IT resources accordingly. For more information please visit:
https://www.utrgv.edu/hr/
Information Technology / Infrastructure
Enterprise Backups for Servers and Databases hosted in UTRGV Data Centers.
Information Technology / Infrastructure
Infrastructure Log Aggregation Software
Information Technology / Infrastructure
Enterprise Storage (SAN) for Software, Servers and Databases hosted in The University of Texas Rio Grande Valley (UTRGV) Data Centers.
Information Technology / Administrative and Business / Electronic Signature
Department user request for elevated permissions on eSign to build powerforms and templates after department has been cleared to use eSign.
Information Technology / Administrative and Business / Electronic Signature
Submit Service Request to Schedule a Consultation Meeting in order to see if eSign will work for your department business process.
Information Technology / End Point Computing / Network Access
Troubleshoot Internet connection issues such as Internet down, an inter-mitten Internet network connection.
Information Technology / Communication and Collaboration / Collaboration
Faculty Class Schedules from the student information system that are maintained by the Office of the Registrar are loaded every semester to the corresponding faculty Outlook Calendar.
Information Technology / Research / Research Computing
The Office of Faculty and Research Support (OFRS) offers technology consulting services for research projects.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide Services to maintain department files to meet with Records Management Retention.
Information Technology / Information Security / Data and Network Security
Control and management of electronic access to network connected resources.
Information Technology / Information Security / ISO Security Office
Information Technology / Information Security / Identity and Access Management
Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.
Information Technology / Information Security / Identity and Access Management
Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.
Information Technology / End Point Computing / End Point Support (Desktop, Laptop, Mobile Device, etc.)
Sanitize (remove/destroy files) computer hard drives before sending to surplus.
Information Technology / Research / Research Computing
The High-Performance Computing Center (HPCC) provides High-Performance Computing Services on a multi-node Computing Cluster.
Information Technology / Infrastructure
Data Center Hypervisor services. Vmware hypervisor services to provide virtual server support.
Information Technology / IT Professional Services / Project and Portfolio Management
Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.
Information Technology / IT Professional Services / Enterprise Systems
Application development for integrations between Enterprise Resource Planning (ERP) systems, custom-built applications, or related third-party applications.
Information Technology / IT Professional Services / Enterprise Systems
An interactive campus map for navigating through UTRGV campuses.
Information Technology / End Point Computing / End Point Support (Desktop, Laptop, Mobile Device, etc.)
Lends laptops to employees traveling abroad to a high-risk country on official University business.
Information Technology / End Point Computing / Network Access
Network IP reservation for special systems, such as Data Center, Security, Police Department, etc.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to IT employees for supplies, equipment, etc. in ishop.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to IT employees for submitting asset surplus & transfers in PS.
Information Technology / IT Professional Services / IT Service Management
The purpose of the Change Advisory Board (CAB) is to ensure that changes to information resources occur in a rational and predictable manner. The CAB will review all normal change requests, perform risk and impact analysis of proposed changes, reach consensus decisions, and communicate to the individuals requesting the change.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to IT employees for submitting intercampus mileage reimbursements in ishop.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to IT employees for submitting key access requests in ishop.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide basic office supplies, in stock, to IT employees. For Specialty office supplies - use IT Administrative Request and use departments funds.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services in monthly reconciling the IT Cost Centers.
Information Technology / Teaching and Learning / Technology Training
IT Training Workshops are listed in UTRGV Training Services website.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to IT employees for submitting travel reimbursement requests in ishop.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to IT employees for submitting travel requistions in ishop.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services in scheduling vehicle reservations needed for employees to travel and perform IT Services to the university. Pick up & drop off locations for vehicle keys, track mileage, maintain vehicle maintenance, comply with all UTRGV Vehicles requirements, and submit monthly Vehicles Mileage & Fuel Log as required by state.
Information Technology / Infrastructure
Software to manage Linux Server operating systems
Information Technology / Communication and Collaboration / Communication
Email group distribution list for targeted communication.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to employees, faculty, and students when they walk in to IT and direct them to appropriate IT Departments.
Information Technology / Information Security / Identity and Access Management
Multi-Factor Authentication (MFA) security platform.
Information Technology / Infrastructure
Services hosted in Microsoft Azure cloud infrastructure
Information Technology / Teaching and Learning / Technology Training
Microsoft Training is available from various online resources.
Information Technology / IT Professional Services / Enterprise Systems
UTRGV mobile app, responsive websites, and web application development services.
Information Technology / IT Professional Services / Enterprise Systems
The myUTRGV campus portal is a one-stop gateway to all major campus services and Single Sign-on (SSO) to important applications like University email, ASSIST, Blackboard, PeopleSoft, etc.
Information Technology / End Point Computing / Network Access
Re-route existing network connection or provide new network connections for PC or phone.
Information Technology / End Point Computing / Telephony
Provide quotes for new telephone purchases.
Information Technology / Communication and Collaboration / Email and Calendars
Microsoft hosted Office 365 collaboration services
Information Technology / Information Security / Identity and Access Management
For assistance for supervisors unable to approve timecards, please contact payroll@utrgv.edu. Payroll team will communicate with IT Access Administration team with the security changes needed in PeopleSoft.
Information Technology / Information Security / Identity and Access Management
Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).
Information Technology / Information Security / Identity and Access Management
IT Access Administration Team sends quarterly reports to Financial Management System (FMS), Human Resources (HCM), as well as Banner data owners reports of users and their access roles. Data Owners are to provide feedback if any access changes are needed
Information Technology / End Point Computing / End Point Support (Desktop, Laptop, Mobile Device, etc.)
Reimage a computer or remove old user profiles.
University Police Technical Services
Use this form to report technical issues with the campus electronic access control system. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
Information Technology / Information Security / Security Incident Response and Investigation
Report potentially malicious emails.
University Police Technical Services
Use this form to request new or additional technical services specific to the Police Department. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provided services to scan scantron for faculty and other departments, as needed.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to departments in scheduling calendar invites for meetings, interviews with candidates for vacant positions, etc.
Information Technology / IT Professional Services / IT Service Management
"Due to Covid, remote support will be attempted first, prior to arranging in-person support."
Request service such as software, network line, Enterprise Resource Planning (ERP) applications, etc.
Important Note:
If you are reporting an issue, click
https://support.utrgv.edu/TDClient/Requests/Tic... to submit a "Something Broken" ticket.
Information Technology / Communication and Collaboration / Collaboration
Request a NEW SharePoint site in Office 365 to collaborate among teams or groups.
Information Technology / Information Security / Identity and Access Management
Single Sign On and Multifactor Authentication
Information Technology / End Point Computing / Telephony
Create new Jabber softphone accounts and extensions.
Information Technology / IT Professional Services / Project and Portfolio Management
This Software Assessment request is the starting point to ensuring that, among other things, new software/technology meets technical and security requirements, adequate resources are available, requirements are fully identified, duplication of software on campus is avoided, and timelines are set in the best interest of the University and not necessarily vendor driven. This assessment also leads to more effective and efficient implementations. Please complete this request before initiating the purchasing process and note that upon completion, the Information Technology and/or Information Security Offices may request additional steps or information to be submitted.
Information Technology / End Point Computing / Software Distribution
Allows end users to download and install software or applications on their UTRGV-managed computer without requiring Administrator Rights.
Information Technology / Teaching and Learning / Technology Training
Software Training delivered by vendors.
Information Technology / IT Professional Services / IT Service Management
Due to Covid, remote support will be attempted first, prior to arranging in-person support.
If you are having trouble with hardware, software or any IT Service let us know what's broken.
Information Technology / Information Security / Data and Network Security
Control data flow to email resources.
Information Technology / Information Security / Identity and Access Management
Sponsored accounts are available to those visiting a UTRGV campus for more than two weeks, and who need elevated access to UTRGV resources beyond those found in event Guest Accounts.
Information Technology / Infrastructure
Data Center Software and Hardware support contract renewals
Information Technology / IT Professional Services / Enterprise Systems
Create, manage, distribute, and analyze surveys for University-related business.
Information Technology / End Point Computing / Telephony
Troubleshoot telephone issues, such as telephone rebooting, not powering up, shows "ethernet disconnected", no dial tone.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to pay Universities phone & circuits monthly invoices on time, so no disruptions occurs. Also provide services to departments requesting telephone quotes for new installs.
Information Technology / End Point Computing / Telephony
Add hunt groups, call pick up groups, add additional extensions to the phone, remove extensions from a phone, change caller ID name, add/remove voicemail.
Information Technology / Administrative and Business / Training Catalog Management
Web-based training management application for University staff and faculty. Allows departments to set up and manage training events.
Information Technology / Information Security / Identity and Access Management
Request access to business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.
Information Technology / Administrative and Business / Student Information System Management
User access request to specified Banner Student Information System roles.
Information Technology / Administrative and Business / Budget System Management
User access request to specified Hyperion roles.
Information Technology / Administrative and Business / Financial Management System
User access request to specified PeopleSoft Financial Management System (FMS) roles.
Information Technology / Administrative and Business / Human Capital Management System
User access request to specified PeopleSoft Human Capital Management System (HCM) roles.
Information Technology / Information Security / Identity and Access Management
Self-service account management allows current UTRGV students, faculty, and staff to manage their UTRGV account online from any computer at any time.
Information Technology / Communication and Collaboration / Email and Calendars
The UTRGV Calendar is an interactive and mobile-friendly calendar that allows the UTRGV community (students, faculty, staff, and the public) to browse university events happening at the different UTRGV campuses.
Information Technology / IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
Provide services to employees by creating and submitting Facilities Work Order Request, such as repair clogged sink, A/C not working, non-tagged equipment to surplus, etc
Information Technology / Communication and Collaboration / Campus News Bulletin
Web-based service for faculty and staff to post event and news bulletins.
Information Technology / Teaching and Learning / Technology Training
This training is required prior to receiving administer access UTRGV Training Services website.
Information Technology / Communication and Collaboration / Communication
Image/video bulletins on campus-wide TV monitors of upcoming events, student activities, and news.
Information Technology / Communication and Collaboration / Video Conferencing Request
Support for video conferencing services.
Information Technology / Research / Research Computing
A Virtual Machine (VM) Server mimics a physical hardware server's actions and is capable of performing as if it was an entirely separate server. The Office of Faculty and Research Support Services provides faculty and researchers Virtual Machine (VM) Servers to host applications and services that are needed as part of their research.
Information Technology / Information Security / Data and Network Security
Control and management of remote access resources.
Information Technology / End Point Computing / Telephony
Create new voicemail accounts, troubleshoot issues with voicemail, such as voicemail not going to email, etc.
Information Technology / Information Security / Identity and Access Management
IF you're a UTRGV student and need access to VPN, please submit an IT Service Request in order for that service to be added to your UTRGV account.
Information Technology / End Point Computing / Software Distribution
Fast and easy downloading of the latest versions of Windows and VMware software at reduced prices for UTRGV students, faculty, and staff.
Information Technology / IT Professional Services / Enterprise Systems
Web hosting for official University websites. Web hosting for students and faculty to publish their personal websites is also provided.
Information Technology / Infrastructure / Domain Name Management
To request web hosting and domain registration of an IP address to a host name that is to be used for official university related activities.
Information Technology / IT Professional Services / Enterprise Systems
Check your website for broken hyperlinks, misspellings, and load times for mobile devices. Ensure website complies with State and Federal laws on accessibility.
Information Technology / IT Professional Services / Enterprise Systems
Custom solutions development to automate processes and support for modification or enhancement of custom web applications.
Information Technology / Infrastructure
Software to manage Windows Server operating systems.
Information Technology / End Point Computing / Network Access
Troubleshoot wireless connection issues such as slow or no connectivity.