Services A-Z (75)
IT Professional Services / Enterprise Systems
Administrative system continuity, issue resolution, business reporting, data extractions, configuration/development of new functionality, and maintenance for Enterprise Resource Planning (ERP) systems and custom-built applications.
IT Professional Services / Enterprise Systems
Management and technical support for third-party applications including installing, updating, and troubleshooting.
Clinicals
Access requests to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.
IT Professional Services / Enterprise Systems
Analysis used to increase the efficiency and effectiveness of a process by assessing how well it achieves its end goal.
Communication and Collaboration / Email and Calendars
Departmental calendars are available to post events specific to a department. Events can be posted using a web-based interface for display on the departmental website.
Teaching and Learning / Classroom Technology and Support
Classroom Multimedia Technology Support provides rapid-response technical support and audio-visual equipment maintenance in all classrooms, lecture halls, conference rooms, and other meeting locations on all UTRGV campuses.
Teaching and Learning / Classroom Technology and Support
Training on classroom multimedia technology and equipment.
Teaching and Learning / Classroom Technology and Support
Information Technology (IT) computer labs provide access to a variety of software, applications, and computing resources that support education and research.
Administrative and Business / Revenue System Management
Web-based Conference/Event/Course Registration and Payment system (ePay).
End Point Computing / Telephony
Troubleshoot all telephony issues with the call center's UCCX software (Finesse, Verba - call recording, SocialMiner - chat, SMP - supervisor management portal, reporting). Create New accounts
Communication and Collaboration / Email and Calendars
Request a new departmental email
Communication and Collaboration / Collaboration
Request a NEW File Share. NOTE: Please consider using Office 365 SharePoint when possible.
Administrative and Business / Document Imaging System Management
Request to set up application and procedures for the electronic capture of documents (ImageNow).
Information Security / Identity and Access Management
Two-Factor Authentication (2FA) security platform.
End Point Computing / Telephony
Electronic fax service.
Administrative and Business / Electronic Signature
Department user request for elevated permissions on eSign to build powerforms and templates after department has been cleared to use eSign.
Administrative and Business / Electronic Signature
Submit Service Request to Schedule a Consultation Meeting in order to see if eSign will work for your department business process.
End Point Computing / Network Access
Troubleshoot Internet connection issues such as Internet down, an inter-mitten Internet network connection.
Communication and Collaboration / Collaboration
Faculty Class Schedules from the student information system that are maintained by the Office of the Registrar are loaded every semester to the corresponding faculty Outlook Calendar.
Research / Research Computing
The Office of Faculty and Research Support (OFRS) offers technology consulting services for research projects.
Information Security / Data and Network Security
Control and management of electronic access to network connected resources.
Information Security / Identity and Access Management
Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.
Information Security / Identity and Access Management
Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.
End Point Computing / End Point Support (Desktop, Laptop, Mobile Device, etc.)
Sanitize (remove/destroy files) computer hard drives before sending to surplus.
Research / Research Computing
The High-Performance Computing Center (HPCC) provides High-Performance Computing Services on a multi-node Computing Cluster.
IT Professional Services / Project and Portfolio Management
Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.
IT Professional Services / Enterprise Systems
Application development for integrations between Enterprise Resource Planning (ERP) systems, custom-built applications, or related third-party applications.
IT Professional Services / Enterprise Systems
An interactive campus map for navigating through UTRGV campuses.
End Point Computing / End Point Support (Desktop, Laptop, Mobile Device, etc.)
Lends laptops to employees traveling abroad to a high-risk country on official University business.
End Point Computing / Network Access
Network IP reservation for special systems, such as Data Center, Security, Police Department, etc.
IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
IT Administrative Request
IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
IT Asset Surplus/Transfer
IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
IT Intercampus Mileage Reimbursement
IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
IT Key Access Request
IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
IT Travel Reimbursement Form
IT Professional Services / IT Administrative Support Services - FOR IT EMPLOYEES ONLY.
IT Travel Request
Communication and Collaboration / Communication
Email group distribution list for targeted communication.
IT Professional Services / Enterprise Systems
UTRGV mobile app, responsive websites, and web application development services.
IT Professional Services / Enterprise Systems
The myUTRGV campus portal is a one-stop gateway to all major campus services and Single Sign-on (SSO) to important applications like University email, ASSIST, Blackboard, PeopleSoft, etc.
End Point Computing / Network Access
Re-route existing network connection or provide new network connections for PC or phone.
End Point Computing / Telephony
Provide quotes for new telephone purchases.
Information Security / Identity and Access Management
Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).
End Point Computing / End Point Support (Desktop, Laptop, Mobile Device, etc.)
Reimage a computer or remove old user profiles.
Information Security / Security Incident Response and Investigation
Report potentially malicious emails.
IT Professional Services / IT Service Management
Communication and Collaboration / Collaboration
Request a NEW SharePoint site in Office 365 to collaborate among teams or groups.
End Point Computing / Telephony
Create new Jabber softphone accounts and extensions.
IT Professional Services / Project and Portfolio Management
Software Assessment is a standardized assessment process of software purchases that, among other things, ensures: technical and security requirements are met, adequate resources are available, requirements are fully identified, redundancy of software on campus is avoided, and timelines set are the best for the University and not necessarily vendor driven. This assessment also leads to more effective and efficient implementations.
End Point Computing / Software Distribution
Allows end users to download and install software or applications on their UTRGV-managed computer without requiring Administrator Rights.
IT Professional Services / IT Service Management
If you are having trouble with hardware, software or any IT Service let us know what's broken.
Information Security / Data and Network Security
Control data flow to email resources.
Information Security / Identity and Access Management
Sponsored accounts are available to those visiting a UTRGV campus for more than two weeks, and who need elevated access to UTRGV resources beyond those found in event Guest Accounts.
IT Professional Services / Enterprise Systems
Create, manage, distribute, and analyze surveys for University-related business.
End Point Computing / Telephony
Troubleshoot telephone issues, such as telephone rebooting, not powering up, shows "ethernet disconnected", no dial tone.
End Point Computing / Telephony
Add hunt groups, call pick up groups, add additional extensions to the phone, remove extensions from a phone, change caller ID name, add/remove voicemail.
Administrative and Business / Training Catalog Management
Web-based training management application for University staff and faculty. Allows departments to set up and manage training events.
Information Security / Identity and Access Management
Request access to business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.
Administrative and Business / Student Information System Management
User access request to specified Banner Student Information System roles.
Administrative and Business / Budget System Management
User access request to specified Hyperion roles.
Administrative and Business / Financial Management System
User access request to specified PeopleSoft Financial Management System (FMS) roles.
Administrative and Business / Human Capital Management System
User access request to specified PeopleSoft Human Capital Management System (HCM) roles.
Information Security / Identity and Access Management
Self-service account management allows current UTRGV students, faculty, and staff to manage their UTRGV account online from any computer at any time.
Communication and Collaboration / Email and Calendars
The UTRGV Calendar is an interactive and mobile-friendly calendar that allows the UTRGV community (students, faculty, staff, and the public) to browse university events happening at the different UTRGV campuses.
Communication and Collaboration / Campus News Bulletin
Web-based service for faculty and staff to post event and news bulletins.
Communication and Collaboration / Communication
Image/video bulletins on campus-wide TV monitors of upcoming events, student activities, and news.
Communication and Collaboration / Video Conferencing Request
Support for video conferencing services.
Research / Research Computing
A Virtual Machine (VM) Server mimics a physical hardware server's actions and is capable of performing as if it was an entirely separate server. The Office of Faculty and Research Support Services provides faculty and researchers Virtual Machine (VM) Servers to host applications and services that are needed as part of their research.
Information Security / Data and Network Security
Control and management of remote access resources.
End Point Computing / Telephony
Create new voicemail accounts, troubleshoot issues with voicemail, such as voicemail not going to email, etc.
End Point Computing / Software Distribution
Fast and easy downloading of the latest versions of Windows and VMware software at reduced prices for UTRGV students, faculty, and staff.
IT Professional Services / Enterprise Systems
Web hosting for official University websites. Web hosting for students and faculty to publish their personal websites is also provided.
Infrastructure / Domain Name Management
To request web hosting and domain registration of an IP address to a host name that is to be used for official university related activities.
IT Professional Services / Enterprise Systems
Check your website for broken hyperlinks, misspellings, and load times for mobile devices. Ensure website complies with State and Federal laws on accessibility.
IT Professional Services / Enterprise Systems
Custom solutions development to automate processes and support for modification or enhancement of custom web applications.
End Point Computing / Network Access
Troubleshoot wireless connection issues such as slow or no connectivity.