Services A-Z (119)

Microsoft Active Directory Services

Administrative system continuity, issue resolution, business reporting, data extractions, configuration/development of new functionality, and maintenance for Enterprise Resource Planning (ERP) systems and custom-built applications.

Provide annual reports or surveys from the university and outside institutions, such as Educuase, Gartner, etc.

Provide first point of contact to the outside community in answering the universities main phone lines and transfer to appropriate individual or department. IT Employees process when coming in late or absent to call 665-3300; we in turn notify supervisor and department. Same is done when the employee returns to campus.

Management and technical support for third-party applications including installing, updating, and troubleshooting.

Analysis used to increase the efficiency and effectiveness of a process by assessing how well it achieves its end goal.

Departmental calendars are available to post events specific to a department. Events can be posted using a web-based interface for display on the departmental website.

Classroom Multimedia Technology Support provides rapid-response technical support and audio-visual equipment maintenance in all classrooms, lecture halls, conference rooms, and other meeting locations on all UTRGV campuses.

Training on classroom multimedia technology and equipment.

Athena Access and Service Requests including FlexScanMD, MaxRVU, and OpalRad PAC. Access to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.

Information Technology (IT) computer labs provide access to a variety of software, applications, and computing resources that support education and research.

Web-based Conference/Event/Course Registration and Payment system (ePay).

Troubleshoot all telephony issues with the call center's UCCX software (Finesse, Verba - call recording, SocialMiner - chat, SMP - supervisor management portal, reporting). Create New accounts

Provide services to IT departments with contracts to be set up in ishop.

Provide services to pay with a credit card for approved training registrations and other items from CIO cost centers.

Data Center Hosted hardware services

Data Center Monitoring software used to monitor infrastructure.

Data Center Networking services

Data Center Security resolution

The University of Texas Rio Grande Valley (UTRGV) hosted database services.

Request a new departmental email

Request to set up application and procedures for the electronic capture of documents (ImageNow).

If your UTRGV issued computer needs to have direct access due to working remotely, an IT Service Request will need to be submitted. Please include the computer name in the Service Request.

Provide services for IT employees WFH to pick up mail, equipment, etc.

Domain trusting between universities

Electronic fax service.

E-Learn offers online professional development courses in a wide variety of fields.

Please follow all HR guidelines if you are separating from the University. This includes retirements, transferring of departments and separation from the University. IT Access Administration staff will assist in deprovisioning access to UTRGV IT resources accordingly. For more information please visit: https://www.utrgv.edu/hr/

Enterprise Backups for Servers and Databases hosted in UTRGV Data Centers.

Infrastructure Log Aggregation Software

Enterprise Storage (SAN) for Software, Servers and Databases hosted in The University of Texas Rio Grande Valley (UTRGV) Data Centers.

Department user request for elevated permissions on eSign to build powerforms and templates after department has been cleared to use eSign.

Submit Service Request to Schedule a Consultation Meeting in order to see if eSign will work for your department business process.

Troubleshoot Internet connection issues such as Internet down, an inter-mitten Internet network connection.

Faculty Class Schedules from the student information system that are maintained by the Office of the Registrar are loaded every semester to the corresponding faculty Outlook Calendar.

The Office of Faculty and Research Support (OFRS) offers technology consulting services for research projects.

Provide Services to maintain department files to meet with Records Management Retention.

Control and management of electronic access to network connected resources.

Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.

Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.

Sanitize (remove/destroy files) computer hard drives before sending to surplus.

The High-Performance Computing Center (HPCC) provides High-Performance Computing Services on a multi-node Computing Cluster.

Data Center Hypervisor services. Vmware hypervisor services to provide virtual server support.

Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.

Application development for integrations between Enterprise Resource Planning (ERP) systems, custom-built applications, or related third-party applications.

An interactive campus map for navigating through UTRGV campuses.

Lends laptops to employees traveling abroad to a high-risk country on official University business.

Network IP reservation for special systems, such as Data Center, Security, Police Department, etc.

Provide services to IT employees for supplies, equipment, etc. in ishop.

Provide services to IT employees for submitting asset surplus & transfers in PS.

The purpose of the Change Advisory Board (CAB) is to ensure that changes to information resources occur in a rational and predictable manner. The CAB will review all normal change requests, perform risk and impact analysis of proposed changes, reach consensus decisions, and communicate to the individuals requesting the change.

Provide services to IT employees for submitting intercampus mileage reimbursements in ishop.

Provide services to IT employees for submitting key access requests in ishop.

Provide basic office supplies, in stock, to IT employees. For Specialty office supplies - use IT Administrative Request and use departments funds.

Provide services in monthly reconciling the IT Cost Centers.

IT Training Workshops are listed in UTRGV Training Services website.

Provide services to IT employees for submitting travel reimbursement requests in ishop.

Provide services to IT employees for submitting travel requistions in ishop.

Provide services in scheduling vehicle reservations needed for employees to travel and perform IT Services to the university. Pick up & drop off locations for vehicle keys, track mileage, maintain vehicle maintenance, comply with all UTRGV Vehicles requirements, and submit monthly Vehicles Mileage & Fuel Log as required by state.

Software to manage Linux Server operating systems

Email group distribution list for targeted communication.

Provide services to employees, faculty, and students when they walk in to IT and direct them to appropriate IT Departments.

Multi-Factor Authentication (MFA) security platform.

Services hosted in Microsoft Azure cloud infrastructure

Microsoft Training is available from various online resources.

UTRGV mobile app, responsive websites, and web application development services.

The myUTRGV campus portal is a one-stop gateway to all major campus services and Single Sign-on (SSO) to important applications like University email, ASSIST, Blackboard, PeopleSoft, etc.

Re-route existing network connection or provide new network connections for PC or phone.

Provide quotes for new telephone purchases.

Microsoft hosted Office 365 collaboration services

For assistance for supervisors unable to approve timecards, please contact payroll@utrgv.edu. Payroll team will communicate with IT Access Administration team with the security changes needed in PeopleSoft.

Creation, Modification, or Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.).

IT Access Administration Team sends quarterly reports to Financial Management System (FMS), Human Resources (HCM), as well as Banner data owners reports of users and their access roles. Data Owners are to provide feedback if any access changes are needed

Reimage a computer or remove old user profiles.

Use this form to report technical issues with the campus electronic access control system. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.

Report potentially malicious emails.

Use this form to request new or additional technical services specific to the Police Department. If you need UTRGV IT services, please click on the “Information Technology” link on the menu bar at the top of this page.

Provided services to scan scantron for faculty and other departments, as needed.

Provide services to departments in scheduling calendar invites for meetings, interviews with candidates for vacant positions, etc.

"Due to Covid, remote support will be attempted first, prior to arranging in-person support."

Request service such as software, network line, Enterprise Resource Planning (ERP) applications, etc.

Important Note:
If you are reporting an issue, click https://support.utrgv.edu/TDClient/Requests/Tic... to submit a "Something Broken" ticket.

Request a NEW SharePoint site in Office 365 to collaborate among teams or groups.

Single Sign On and Multifactor Authentication

Create new Jabber softphone accounts and extensions.

This Software Assessment request is the starting point to ensuring that, among other things, new software/technology meets technical and security requirements, adequate resources are available, requirements are fully identified, duplication of software on campus is avoided, and timelines are set in the best interest of the University and not necessarily vendor driven. This assessment also leads to more effective and efficient implementations. Please complete this request before initiating the purchasing process and note that upon completion, the Information Technology and/or Information Security Offices may request additional steps or information to be submitted.

Allows end users to download and install software or applications on their UTRGV-managed computer without requiring Administrator Rights.

Software Training delivered by vendors.

Due to Covid, remote support will be attempted first, prior to arranging in-person support.

If you are having trouble with hardware, software or any IT Service let us know what's broken.

Control data flow to email resources.

Sponsored accounts are available to those visiting a UTRGV campus for more than two weeks, and who need elevated access to UTRGV resources beyond those found in event Guest Accounts.

Data Center Software and Hardware support contract renewals

Create, manage, distribute, and analyze surveys for University-related business.

Troubleshoot telephone issues, such as telephone rebooting, not powering up, shows "ethernet disconnected", no dial tone.

Provide services to pay Universities phone & circuits monthly invoices on time, so no disruptions occurs. Also provide services to departments requesting telephone quotes for new installs.

Add hunt groups, call pick up groups, add additional extensions to the phone, remove extensions from a phone, change caller ID name, add/remove voicemail.

Web-based training management application for University staff and faculty. Allows departments to set up and manage training events.

Request access to business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.

User access request to specified Banner Student Information System roles.

User access request to specified Hyperion roles.

User access request to specified PeopleSoft Financial Management System (FMS) roles.

User access request to specified PeopleSoft Human Capital Management System (HCM) roles.

Self-service account management allows current UTRGV students, faculty, and staff to manage their UTRGV account online from any computer at any time.

The UTRGV Calendar is an interactive and mobile-friendly calendar that allows the UTRGV community (students, faculty, staff, and the public) to browse university events happening at the different UTRGV campuses.

Provide services to employees by creating and submitting Facilities Work Order Request, such as repair clogged sink, A/C not working, non-tagged equipment to surplus, etc

Web-based service for faculty and staff to post event and news bulletins.

This training is required prior to receiving administer access UTRGV Training Services website.

Image/video bulletins on campus-wide TV monitors of upcoming events, student activities, and news.

Support for video conferencing services.

A Virtual Machine (VM) Server mimics a physical hardware server's actions and is capable of performing as if it was an entirely separate server. The Office of Faculty and Research Support Services provides faculty and researchers Virtual Machine (VM) Servers to host applications and services that are needed as part of their research.

Control and management of remote access resources.

Create new voicemail accounts, troubleshoot issues with voicemail, such as voicemail not going to email, etc.

IF you're a UTRGV student and need access to VPN, please submit an IT Service Request in order for that service to be added to your UTRGV account.

Fast and easy downloading of the latest versions of Windows and VMware software at reduced prices for UTRGV students, faculty, and staff.

Web hosting for official University websites. Web hosting for students and faculty to publish their personal websites is also provided.

To request web hosting and domain registration of an IP address to a host name that is to be used for official university related activities.

Check your website for broken hyperlinks, misspellings, and load times for mobile devices. Ensure website complies with State and Federal laws on accessibility.

Custom solutions development to automate processes and support for modification or enhancement of custom web applications.

Software to manage Windows Server operating systems.

Troubleshoot wireless connection issues such as slow or no connectivity.