Services A-Z (73)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Administrative System Support

Administrative system continuity, issue resolution, business reporting, data extractions, configuration/development of new functionality, and maintenance for Enterprise Resource Planning (ERP) systems and custom-built applications.

Application Administration

Management and technical support for third-party applications including installing, updating, and troubleshooting.

Athena

Access requests to the electronic medical records (EMR) system, add or revise content, security, data migration, and user interface.

B

Business Process Analysis

Analysis used to increase the efficiency and effectiveness of a process by assessing how well it achieves its end goal.

C

Calendars

Departmental calendars for posting events specific to a department.

Classroom Multimedia Technology Support

Classroom Multimedia Technology Support provides rapid-response technical support and audio-visual equipment maintenance in all classrooms, lecture halls, conference rooms, and other meeting locations on all UTRGV campuses.

Classroom Technology Training Request

Training on classroom multimedia technology and equipment.

Computer Labs (Reservation/Software)

Information Technology (IT) computer labs provide access to a variety of software, applications, and computing resources that support education and research.

Conference/Event/Course Registration and Payment

Web-based Conference/Event/Course Registration and Payment system (ePay).

Contact Center

Troubleshoot all telephony issues with the call center's UCCX software (Finesse, Verba - call recording, SocialMiner - chat, SMP - supervisor management portal, reporting). Create New accounts

D

Departmental Email

Request a new departmental email

Departmental File Shares

Request a NEW File Share. NOTE: Please consider using Office 365 SharePoint when possible.

Departmental Imaging Creation Request

Request to set up application and procedures for the electronic capture of documents (ImageNow).

Duo Registration

Two-Factor Authentication (2FA) security platform.

E

eFax

Electronic fax service.

eSign Access Request

Department user request for elevated permissions on eSign to build powerforms and templates after department has been cleared to use eSign.

eSign Departmental Request

Submit Service Request to Schedule a Consultation Meeting in order to see if eSign will work for your department business process.

Ethernet Connection

Troubleshoot Internet connection issues such as Internet down, an inter-mitten Internet network connection.

F

Faculty Class Schedule Outlook Calendar Load

Faculty Class Schedules from the student information system that are maintained by the Office of the Registrar are loaded every semester to the corresponding faculty Outlook Calendar.

Faculty Research Support

The Office of Faculty and Research Support (OFRS) offers technology consulting services for research projects.

Firewall Requests

Control and management of electronic access to network connected resources.

G

Get Access!

Request access to a University business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.

Guest Accounts

Event Guest Accounts are available for individuals visiting a UTRGV campus for less than two weeks and who are not active UTRGV students, faculty, or staff.
These accounts are temporary and are only active for the period specified by the person making the request.

H

Hard Drive Removal for Surplus Request

Sanitize (remove/destroy files) computer hard drives before sending to surplus.

High-Performance Computing Center

The High-Performance Computing Center (HPCC) provides High-Performance Computing Services on a multi-node Computing Cluster.

I

Idea/Project Request

Requests to solve a business issue or create a project request, such as for software implementation, upgrades to existing applications and IT infrastructure, and new IT developments.

Integration Development

Application development for integrations between Enterprise Resource Planning (ERP) systems, custom-built applications, or related third-party applications.

Interactive Campus Map

An interactive campus map for navigating through UTRGV campuses.

International Travel Laptop Loans

Lends laptops to employees traveling abroad to a high-risk country on official University business.

IP Reservation

Network IP reservation for special systems, such as Data Center, Security, Police Department, etc.

IT Administrative Request

IT Administrative Request

IT Asset Surplus/Transfer Request

IT Asset Surplus/Transfer

IT Intercampus Mileage Reimbursement

IT Intercampus Mileage Reimbursement

IT Key Access Request

IT Key Access Request

IT Travel Reimbursement Request

IT Travel Reimbursement Form

IT Travel Request

IT Travel Request

L

ListServ Request

Email group distribution list for targeted communication.

M

Mobile Technology

UTRGV mobile app, responsive websites, and web application development services.

myUTRGV Portal

The myUTRGV campus portal is a one-stop gateway to all major campus services and Single Sign-on (SSO) to important applications like University email, ASSIST, Blackboard, PeopleSoft, etc.

N

Network Cabling

Re-route existing network connection or provide new network connections for PC or phone.

New Telephone Orders

Provide quotes for new telephone purchases.

P

Privileged Accounts (Renewal)

Renewal of privileged accounts, (i.e., terminal server access, database access, application server access, domain access, etc.) that are set to expire.

R

Reimage/Cleanup Request

Reimage a computer or remove old user profiles.

Report SPAM/Phishing

Report potentially malicious emails.

S

Service Request

Request service such as software, network line, Enterprise Resource Planning (ERP) applications, etc.

Important Note:
If you are reporting an issue, click https://support.utrgv.edu/TDClient/Requests/Tic... to submit a "Something Broken" ticket.

SharePoint Site Request

Request a NEW SharePoint site in Office 365 to collaborate among teams or groups.

Softphone Applications

Create new Jabber softphone accounts and extensions.

Software Center

Allows end users to download and install software or applications on their UTRGV-managed computer without requiring Administrator Rights.

Something broken?

If you are having trouble with hardware, software or any IT Service let us know what's broken.

Spam Firewall Requests

Control data flow to email resources.

Sponsored Accounts

Sponsored accounts are available to those visiting a UTRGV campus for more than two weeks, and who need elevated access to UTRGV resources beyond those found in event Guest Accounts.

Surveys

Create, manage, distribute, and analyze surveys for University-related business.

T

Telephone Hardware

Troubleshoot telephone issues, such as telephone rebooting, not powering up, shows "ethernet disconnected", no dial tone.

Telephone Request (Add,drop,change)

Add hunt groups, call pick up groups, add additional extensions to the phone, remove extensions from a phone, change caller ID name, add/remove voicemail.

Training Managment Portal

Web-based training management application for University staff and faculty. Allows departments to set up and manage training events.

U

User Access Request (All Resources)

Request access to business resource: PeopleSoft, Banner, File Shares, Departmental Emails, etc.

User Access Request (Banner)

User access request to specified Banner Student Information System roles.

User Access Request (Hyperion)

User access request to specified Hyperion roles.

User Access Request (Peoplesoft FMS)

User access request to specified PeopleSoft Financial Management System (FMS) roles.

User Access Request (PeopleSoft HCM)

User access request to specified PeopleSoft Human Capital Management System (HCM) roles.

UTRGV Account Management (Self-Service)

Self-service account management allows current UTRGV students, faculty, and staff to manage their UTRGV account online from any computer at any time.

UTRGV Messenger

Web-based service for faculty and staff to post event and news bulletins.

V

vCast

Image/video bulletins on campus-wide TV monitors of upcoming events, student activities, and news.

Video Conference Request

Support for video conferencing services.

Virtual Machine for Research Request

A Virtual Machine (VM) Server mimics a physical hardware server's actions and is capable of performing as if it was an entirely separate server. The Office of Faculty and Research Support Services provides faculty and researchers Virtual Machine (VM) Servers to host applications and services that are needed as part of their research.

Virtual Private Network (VPN) Requests

Control and management of remote access resources.

Voice Mail

Create new voicemail accounts, troubleshoot issues with voicemail, such as voicemail not going to email, etc.

vSoftware

Fast and easy downloading of the latest versions of Windows and VMware software at reduced prices for UTRGV students, faculty, and staff.

W

Web Hosting

Web hosting for official University websites. Web hosting for students and faculty to publish their personal websites is also provided.

Web Site Hosting and Registration Creation Request

To request web hosting and domain registration of an IP address to a host name that is to be used for official university related activities.

Web Site Quality and Compliance

Check your website for broken hyperlinks, misspellings, and load times for mobile devices. Ensure website complies with State and Federal laws on accessibility.

Webapp Development

Custom solutions development to automate processes and support for modification or enhancement of custom web applications.

Wireless Connection

Troubleshoot wireless connection issues such as slow or no connectivity.